Client Manager

Description

Job Overview: This position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability. Client Managers work in tandem with production staff to ensure that jobs are delivered safely, efficiently and in accordance with the company’s standard for quality.

Essential Functions And Responsibilities

• Maintains relationship and direct communication with all levels of client organizations to ensure high quality and service expectations are met.
• Aids in developing and implementing account-specific vision, strategies, and creative solutions.
• Maintains account profitability and drives retention and growth of contract business.
• Acts as primary escalation responsibility for client concerns by proactively assisting in resolving issues with customer service when needed.
• Conducts regular business reviews with clients to assess expectations (to be documented) as well as each maintenance team’s performance to incorporate goals pertaining to quality, maintenance functions, and personnel development.
• Identifies, estimates, and presents opportunities for new business and enhancements.
• Maintains oversight of the implementation of approved work orders (Irrigation, Mulch, Turf Care and Seasonal Color).
• Works in tandem with business development staff to achieve branch sales goals through referrals and generates sales opportunities within Client portfolios.
• Manages the transition from the Sales Team to the Operations Team.
• Safeguards communication plans in place and ensures successful administration of each job.
• Communicates with production staff daily on schedules for work on all jobs and assists in prioritizing work.
• Provides client feedback to the Operations Team in a manner that allows the Operations Team to effectively facilitate change / corrective action.
• Presents with Project Management in organizing and implementing Client requests and operational procedures on property sites, and schedules regular meetings with Supervisors & Team members to communicate plans and ensure proper and timely billing.

Minimum Qualification

• Minimum of a high school diploma or GED.
• Bachelor’s degree in business or a related field preferred.
• 3-5 years of experience in operations, customer service, customer relations, or related field.
• Able to travel to and from Company office and client locations, with the ability to attend after hours events when necessary (board meetings, networking events).
• Able to demonstrate excellent accountability and judgment.
• Familiarity with all operational concepts, practices, and procedures with the ability to identify and sell landscape enhancements.
• Excellent interpersonal and conflict resolution skills with the ability to negotiate.
• Exceptional oral and written communication skills, with competency in business writing.
• Able to maintain appropriate confidentiality.
• Highly organized with great follow up abilities.
• Excellent computer skills.

Important Information For Applicants

We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees. Employment offers are contingent upon successful completion of applicable pre-employment requirements, which include background screening, drug testing, and employment eligibility verification.

We offer a competitive total rewards package inclusive of health and welfare and retirement benefits, as well as paid time off and holiday pay benefits. Unsolicited resumes without an executed agency agreement become the property of the company.