Client Manager 1

About the role

The Client Management I is responsible for driving client success, retention, and growth through exceptional relationship management, strategic project leadership, and consultative business development. This role serves as the voice of the client, and the champion for customer engagement, while proactively identifying opportunities to expand Schneider Electric's solutions and deepen client partnerships. The ideal candidate combines strong project management discipline with commercial acumen, excelling at stakeholder engagement, contract negotiations, cross-functional collaboration, and revenue growth initiatives.

What will you do?

• Develop and manage customer accounts by identifying sustainability initiatives that align with their strategic priorities
• Build and advance a strong sales pipeline through consultative field sales and relationship-building
• Create and present commercial offers that clearly communicate the value of sustainability services
• Collaborate with partners and internal teams to deliver comprehensive solutions that exceed customer expectations

Key skills we are looking for

Client Leadership & Retention

• Serve as the champion of client outcomes for a portfolio of strategic clients
• Build long-term trusted partnerships through proactive communication and coordination of centers of excellence
• Develop and execute account strategies focused on retention, client satisfaction, and expansion opportunities
• Act as the voice of the client internally, ensuring alignment between customer expectations and delivery outcomes
• Lead executive business reviews, strategic planning discussions, and client presentations

Growth & Business Development

• Identify, qualify, and advance opportunities to expand existing client relationships
• Partner closely with sales and solution teams to develop growth strategies and position Schneider Electric offerings
• Lead discovery discussions to uncover client priorities, challenges, and unmet needs
• Support proposal development, pricing coordination, solution shaping and commercial negotiations for contract renewals
• Drive portfolio growth through cross-sell, upsell, and solution expansion initiatives

Project & Delivery Leadership

• Coordinate internal resources and stakeholders to ensure successful execution of client commitments
• Drive project timelines, and long term partnership strategy
• Maintain accountability for key performance metrics and customer outcomes
• Facilitate collaboration across Client Management, Sustainability Operations, Sales, Data Experience, Sourcing, Risk and Product teams

Commercial & Contract Management

• Lead contract renewals and client negotiations
• Manage scope discussions, commercial terms, pricing conversations, and service expectations
• Balance client satisfaction objectives with revenue retention and profitability goals
• Identify and mitigate commercial risks while preserving strong client relationships

Qualifications

• Strategic thinking with the ability to connect customer goals to impactful solutions
• Excellent relationship-building skills and confidence engaging decision-makers at all levels
• Independent work style with strong prioritization and decision-making abilities
• Collaborative approach with a willingness to mentor and support team members
• Bachelor's degree required
• 5+ years of experience in client management, account management, project management, business development, sales, or a related field
• Demonstrated success in both client retention and revenue growth
• Proficiency with Microsoft Office, CRM platforms, and AI-enabled productivity tools
• Willingness to travel as needed to support client relationships

Pay

For this U.S. based position, the expected pay range is {{PAY_RANGE}} per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Benefits

• Medical (with member reward points), dental, vision, and basic life insurance
• Benefit Bucks
• Flexible work arrangements
• Paid family leaves
• Well-being programs
• 12 holidays per year and 15 days of paid time off per year
• Company share ownership and 401(k) with match
• Global opportunities, the Schneider Career Hub, and learning platforms like Coursera
• Volunteer leave and programs with the Schneider Electric Foundation
• Youth education initiatives and military leave benefits