Client Liaison (Product)

About the role

The Client Liaison (Product) plays a critical role at the front of the product lifecycle, ensuring client needs are translated into clear, actionable product opportunities before execution begins. This role sits at the heart of the business, connecting client teams, creative, and the global product function to ensure every brief is aligned, commercially sound, and ready to move through the intake process.

Responsibilities

• Translate client requests into clear, structured briefs ready for product and supply chain teams
• Ensure all key inputs are defined early, including budget, volume, timelines, and product requirements
• Work within the intake process to ensure requests are aligned to supply chain capability and constraints
• Challenge and refine client requests to improve feasibility, cost alignment, and overall commercial value
• Align client, creative, product, and supply chain teams to ensure clarity before execution begins
• Maintain visibility of incoming opportunities and support prioritization based on value, complexity, and timelines
• Provide informed input during client interactions, ensuring product and supply chain considerations are clearly represented
• Support the development of product concepts by ensuring alignment between creative direction and supply chain capability
• Packaging & Compliance Awareness: Ensure packaging requirements and market-specific considerations are identified early and aligned with relevant specialists
• Risk Identification (Pre-Execution): Identify potential risks in client requests and ensure these are addressed early through the intake process
• Stakeholder Communication & Alignment: Maintain clear communication with account teams and internal stakeholders to ensure alignment and minimize rework

Requirements

• 5+ years of experience in promotional products, branded merchandise, or a related industry
• Strong communication and interpersonal skills, with the ability to effectively engage clients, internal teams, and cross-functional stakeholders
• Proven ability to work across complex workflows, aligning multiple teams to deliver clear and well-defined outputs
• Commercial awareness, with the ability to assess feasibility and shape opportunities in line with cost, margin, and supply chain capability
• Strong problem-solving skills, with the ability to challenge briefs, identify gaps, and improve outcomes before execution begins
• Highly collaborative, with a track record of building trust and alignment across diverse teams
• Comfortable operating in a fast-paced environment, managing multiple priorities and evolving requirements
• Ability to influence without direct authority, ensuring progress across both internal and external stakeholders
• Adaptable and proactive, able to operate effectively in a changing environment and support new ways of working

Skills and experience we would like you to have

• Background in promotional product or brand merchandise account management. Marketing services or agency experience a plus.
• Experience partnering with business development or account management teams in a client-facing role.
• Experience working with structured briefing, intake, or workflow processes
• Bachelor’s degree in business, marketing, supply chain management, or related field.
• Experience contributing to process improvement and improving cross-functional ways of working

Benefits

Starting salary between $100,000-$110,000
Generous medical, dental, vision and other great benefits
Paid parental and medical leave programs
401(k) with a company match component and profit sharing
15 days of paid time off plus company holidays
Hybrid work model
Tuition reimbursement and student loan repayment assistance
Inclusive employee resource groups

Total Reward

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success

Equal Opportunity Employer

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Recruiting Agencies

tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.