Client Integrations Specialist

Serve as a guide

Serve as a guide to new owners through initial onboarding and training including, but not limited to, software, brand standards, sales, and customer service processes.

Internal and External Set Up and Testing

Ensure all internal and external set up and testing are completed successfully for starting service.

Understanding Call Center Application

Have a deep understanding of solutions available in our call center application and how those apply to each brand and franchise office uniquely.

Assisting Franchise Owners

• Determine the franchise owner's needs for a successful selling and/or scheduling solution.
• Implement solution-based account settings to assist in retaining existing franchise owners.
• Suggest and implement solution-based account settings to assist in retaining existing franchise owners.
• Act as a key facilitator for the introduction and training of new CaN features and solutions, ensuring a smooth adoption by franchise owners.

Qualifications

• A minimum of five (5) plus years of relevant business, industry, or system experience, which provides the necessary skills, knowledge and abilities, is required.
• Extensive knowledge of standard software including, but not limited to, Adobe, Word, Excel and PowerPoint.

Skills

• Task oriented.
• Detail oriented.
• Process driven.
• Relational.
• Poise.
• Comfortable presenting.
• Decision making or recommendation for changing, interpreting, or developing important policies or programs.
• Business Acumen.
• Holding people accountable.
• Outstanding communication skills.
• Mastery of MS Office.
• Problem solving.
• Sense of humor.

Education

Bachelor’s degree or combination of education and equivalent experience is preferred.

Schedule / In-office Requirements

Remote

Pay

Competitive Pay: Commensurate with experience

Schedule

Full-time M-F

Benefits

Check out our benefits offerings here

Financial Benefits

• Equity and annual bonus opportunities.

Perks

• Paid time off.
• Paid holidays.
• Recess breaks.
• Wellness programs.

Brand

NSS Neighborly Service Solutions