Client Intake Coordinator

About the role

Be the first voice clients hear at a nationally recognized LGBTQ+ law firm. Giampolo Law Group is a purpose-driven practice serving the LGBTQ+ community and its allies nationwide. Founded by Angela Giampolo, the firm pairs high-caliber legal work with advocacy, education, and a client experience rooted in dignity, inclusion, and trust. Our practice spans probate, trust administration, estate planning, adoption, name change, and family law.

We're hiring a Client Intake Coordinator to be the first meaningful voice every prospective client hears—and the person who makes sure no inquiry slips through the cracks.

Why This Role

This is a high-trust, high-ownership position. You'll run our intake process from first hello to booked consultation, manage the Owner's inbox in her voice, help build out a support team, and shape how we use AI to work smarter. If you love talking to people, exercising real judgment, and keeping a busy practice running smoothly, you'll thrive here.

Responsibilities

• Be the first point of contact for new inquiries by phone, email, web form, and referral—and call every lead back the same day
• Lead intake conversations that assess need, fit, and urgency, then book qualified consultations while the client is still on the phone
• Own the referral tracker end to end and coordinate with co-counsel across a 50-state estate planning network
• Manage the Owner's inbox: triage, reply in her voice, deliver a morning summary, and close every loop
• Source, hire, onboard, and supervise a virtual assistant
• Keep the office running—supplies, mail, visitors, and monthly Signing Day logistics
• Partner on refining the firm's AI workflows, and flag anything that misses the mark

Requirements

• 3+ years in legal intake, executive assistant, client services, or legal operations
• Warm, clear, plain-English communication—on the phone and in writing
• Sound judgment about who's a fit and what comes first
• Strong organization under competing priorities
• Comfort with AI tools and eagerness to learn ours
• An LGBTQ+-affirming spirit and the ability to represent our values authentically

Bonus points for a paralegal or legal-admin background, legal CRM experience (we're moving to Monday.com), exposure to estate planning, probate, or family law intake, or experience managing a virtual assistant or direct report.

Benefits

• $60,000–$80,000 annually, based on experience
• 100% employer-paid employee health premium
• Paid time off and holidays
• Performance and incentive bonuses
• A collaborative, inclusive team living our core values: Moxie, Growth, Meaningful Joy, Perseverance, and Passion

Schedule

• Full-time and in-office at our Philadelphia office during standard business hours
• Plus one Saturday a month for Signing Days—with a floating day off that month to balance it out
• Being here in person matters: intake is relationship building, and presence is part of how the work gets done