Client Insights Manager - Hybrid - Chicago

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. We foster an environment that values continuous learning, feedback, and inclusivity, celebrating diverse experiences and viewpoints to create a stronger, more innovative workplace.

About the role

This is a hybrid position located in Chicago, IL, requiring onsite work 2-3 days a week. The Client Insights Manager will execute, analyze, and present findings to Consumer Packaged Goods (CPG) clients’ category leadership and consumer insights teams. This role is dedicated to a large food manufacturing client based in Chicago and includes the eventual opportunity to lead client training.

Critical Sales Skills

• Effectively Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action.
• Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence.
• Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities.
• Understands Customer Needs: Operates as a recognized expert to articulate customer needs in the customer's business language and context.
• Being Resilient: Bounces back from setbacks with composure and positivity; helps others stay productive during tough times.
• Manages Ambiguity: Stays focused and calm in uncertain situations; guides others through change.

Responsibilities

• Deliver Insight-Led Solutions: Translate complex data into actionable insights that help clients make informed decisions and achieve measurable outcomes.
• Maintain Industry Expertise: Stay current on trends in retail, CPG, or general merchandise to position Circana as a thought leader and trusted advisor.
• Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across client organizations, including decision-makers and influencers.
• Champion Client Success: Ensure client satisfaction by proactively addressing challenges, identifying growth opportunities, and delivering consistent value.
• Drive the relationship with the Client’s brand and consumer insights teams. Gain their trust and build credibility.
• Learn the Client’s strategic priorities and lean in with appropriate Circana data.
• Build key reports that answer the Client’s asks; tell a story of marketplace dynamics & key drivers of category/brand performance.
• Become an expert with Circana solutions to teach and support the Client.
• Demonstrate curiosity with the Client’s business, dig deeper into what they are asking for.
• Overdeliver on Client expectations—push the boundaries of what is expected.
• Demonstrated ability to conceive, manage, and deliver fact-based analyses, with a focus on consumer solutions, providing clients with clear, actionable insights to inform strategy.

Requirements

• 3+ years of experience with syndicated data, analytics, category management, or related fields.
• Marketing and/or sales experience with a premier Consumer Packaged Goods (CPG) company or other companies using syndicated or point-of-sale (POS) data.
• Demonstrated expertise in translating data and analysis into relevant implications.
• Experience with syndicated data.
• Strong project management and organizational skills.
• Proficient in Microsoft Excel and PowerPoint.
• Ability to work independently and in small group environments.
• Able to engage in a consultative manner with clients when helping solve/manage content deliverables.

Circana Behaviors

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Pay

The salary range for this role is $70,000 to $85,000. An employee’s position within the salary range will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business needs.

Benefits

• Comprehensive package of benefits including paid time off.
• Medical, dental, and vision insurance.
• 401(k) for eligible employees.

Prospective candidates may be asked to consent to background checks in accordance with local legislation and Circana’s candidate privacy notice. The current employer will not be contacted without permission.