Client Implementation & Discovery Coordinator

Responsibilities

• Coverage of end-to-end project execution to ensure timely delivery of milestones and outcomes.
• Leadership of the client discovery phase, including requirements gathering, stakeholder alignment, and solution design prior to implementation.
• Development, maintenance, and monitoring of detailed project plans, timelines, and key milestones.
• Facilitation of collaboration across cross-functional teams and key stakeholders to drive project alignment.
• Tracking of project status, including documentation of updates, risks, and issues, and escalation as necessary.
• Conducting meetings, status updates, and executive presentations.
• Ensuring requirements and deliverables are clearly defined and documented.
• Supporting operational implementation, follow-ups, and project closeout activities.
• Developing working knowledge of operational processes, including exposure to mortgage subservicing practices.
• Following up with operational teams on assigned tasks and deliverables to support project progress.

Qualifications

• A High School Diploma or equivalent required.
• 3+ years of mortgage servicing or banking experience.
• 3+ years of project management experience, with working knowledge of project management methodologies, software development practices, and standard tools (e.g., Microsoft Office, SharePoint, time-tracking systems).
• Strong verbal and written communication skills.
• Ability to convey the project task and operational need as a priority.
• Experience leading and motivating large, complex, and cross-organizational teams.
• Able to manage and direct multiple projects concurrently.
• Able to work independently with minimal supervision.

Desired Skills and Qualifications

• Experience facilitating collaboration across large, cross-functional teams within complex project environments.

Benefits

Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance.
• Time Off: Paid holidays, vacation, and sick leave.
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans.
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Employee Recognition: Programs that celebrate achievements and milestones.
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Pay

$22.45 - $37.69 per hour.

Schedule

Remote employment is available.