Client Financial Associate

About the role

Responsible for financial claims expense invoicing, reporting, analysis, determining reimbursement and forecasting including the preparation of financial claims expense, weekly invoicing and statements through the month end closing. Delivers reporting and trends as well as research regarding administrative services and stop loss coverage. Research and analysis could include root cause analysis, resolution of inquiries and/or activities which may include claims, plan policies, products, rates, membership, enrollment, underwriting, direct sales, contract and/or program engagement.

Responsibilities

• Assist in the development, analysis, interpretation, invoicing, reporting, and presentation of historical and/or forecasted financial claims expense and stop loss coverage information.
• Support preparation of invoicing and financial claims expense forecasts.
• Support preparation of financials for loss coverage for employer groups or stop loss vendors based on actual high dollar claims and/or claimants’ performance, previous stop loss credits, estimated claims expense trend, expense reports and other factors.
• Support the review of expenditures of employer groups’ subgroups to ensure conformance to Administrative Agreement.
• Support the preparation of reports and analysis for various audiences such as Self-Funded Groups (Employer), Stop Loss Vendors, Sales, Underwriting, etc.
• Support the monthly variance analysis (at employer group level or consolidated company level).
• Verification and identification of manual transaction fees/ contractual adjustments
• Preparation of any estimates and adjustments that may be needed for new or existing business.
• Prepare Statement of account reconciliations, assist with the monthly run out and final close out activities, prepare schedules, etc.
• Assist with compilation of data for internal/external audit
• Process a variety of client transactions that may include suspend and/or hold of claims, Run out administrative fees, and/or employer group settlement.
• Determine benefit eligibility for stop loss coverage on claims for specific claimants based on contract terms. Includes a variety of stop loss vendor transactions such as inquiries regarding utilization, provider information, medical reviews, Leave of absence language, COBRA benefits, and plan documentation.
• Assist with quality reviews of operational inquiries to determine the accuracy of information provided and ensure employees are functioning at the expected level of service to enhance customer satisfaction.

Qualifications

• Bachelor's degree or advanced degree (where required)
• 0-2 years of experience in related field
• In lieu of degree, 3+ years of experience in related field

Benefits

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

Pay

$50,337.00 - $80,539.00

Schedule

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from