Client Facilities Lead

About the role

As the Client Facilities Lead, you are essential to the operation of our studios. You will serve as a maintenance leader overseeing all maintenance operations across the studio, collaborating with cross-functional teams to uphold brand standards and support business objectives. With strong time management skills, you will efficiently prioritize urgent maintenance needs. As a key member of the studio leadership team, you will drive success by maintaining equipment and studio cleanliness, creating an inviting space for clients, ensuring everything is in operating order, and providing excellent hospitality.

Responsibilities

• Work with the General Manager to ensure delivery of all brand standards and initiatives for all aspects of the studio.
• Consistently exhibit decision making and judgment based on safety, prevention, and high-quality client experiences.
• Conduct daily walkthroughs of the studio and adhere to daily and weekly cleaning and maintenance checklists while upholding brand standards.
• Prepare studio spaces (lobby and locker rooms) before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, wiping mirrors, and restocking amenities.
• Perform regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, retail shelves, locker rooms, hallways, and storage areas.
• Handle laundry services, including collecting, washing, and folding towels.
• Repair small studio fixes in all facilities spaces.
• Assist with the repair of Woodway treadmills and other fitness equipment.
• Assist with communicating specific tasks or projects to the Facilities Team for a given day or shift.
• Communicate and escalate any facilities issues to the management team.
• Work with the General Manager to observe and communicate Facilities Team feedback and identify areas in need of improvement or staff in need of assistance or additional training.
• Support facilities training for all new and existing team members.
• Conduct regular maintenance inspections to ensure all equipment receives proper preventative maintenance on schedules created and/or previously established by the studio, standard best practices, and/or manufacturers' guidelines.
• Plan and target areas of the studio needing immediate attention or repairs and, in partnership with the General Manager, help coordinate the project through completion.
• Develop and maintain preventive service schedules and best practices.
• Maintain relationships with equipment technicians, contractors, and vendors.

Qualifications

• Strong hospitality skills and alignment with Barry’s Mission, Vision, and Values.
• Ability to work either a full-time or part-time schedule:
  • Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
  • Part-time employees: Must be available for a minimum of 24 hours per week and a minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
• Experience in or desire to learn about facilities management and maintenance.
• Exceptional cleaning skills and a clear understanding of what constitutes a clean and sanitary environment.
• Ability to communicate effectively and in a time-sensitive manner with supervisors, peers, subordinates, and clients.
• Ability to follow instructions in a fast-paced environment.
• Excellent organization and time management skills.
• Detail-oriented mindset.
• Proven dependability and reliability.
• Friendly and personable attitude.
• Prior experience working with hand tools a plus.
• Ability to kneel, bend, reach, climb, and stand for long durations of time.
• Ability to move and lift equipment and supplies of 30+ pounds.
• Minimum age of 18 years.

Pay

$19.50 - $20.50 USD per hour (Brooklyn Heights, NY).