Client Experience Technical Product Owner

About the role

Leads the strategic vision and roadmap for a technical product or products with cross-divisional impact, demonstrating a deep understanding of the product(s) and associated business areas. Products often have enterprise-wide implications.

75% of the role manages technical strategy and implementation for Client Experience data products (both client feedback survey data and non-survey data) and owns the Data Dependency monitoring/alerts ecosystem, in partnership with technical, analytics, and product owner stakeholders across the division. 25% of the role manages analytics data (including SQL code for senior leadership OKRs), ensures data quality and data governance standards are achieved and communicated, and supports analytics stakeholders across the division.

Responsibilities

Technical Responsibilities

• Leads development and implementation of new technical cross-divisional products
• Influences and collaborates across cross-functional technical teams to optimize data quality and data governance ecosystem
• Drives connections across data products and capabilities (data capture, analytics, reporting, engineering, SQL management, etc.)
• Builds and leads the team’s “Data Dependency” program, including documentation, monitoring capabilities, alert functionalities, and technical process maps, along with required communications plans

Analytics Responsibilities

• Engages with internal analytics partners to understand business strategy, objectives, and KPIs
• Leads “Monthly Data QA” to ensure key metrics across multiple data ecosystems match
• Drives annual SQL code optimization initiatives, regular ROI analyses, and impact analyses
• Partners with other analysts to continuously enhance data quality and governance practices
• Manages a series of senior leadership OKR Metrics and respective SQL code to ensure optimal data quality and governance

Requirements

• Undergraduate degree or equivalent combination of training and experience required; graduate degree preferred
• Minimum of eight years of related business experience
• Three years of leading large cross-functional teams on major organizational projects preferred
• Strong communication and strategy experience
• Client Experience (CX) background
• Financial Industry background

Skills

Technical Knowledge

• Data Engineering
• Data Quality
• Data Lineage
• Data Governance
• Metadata Documentation
• Technical Process Maps
• Data Dependency Identification/Mapping
• Data Architecture

Analytics Knowledge

• SQL
• Python
• Power BI
• Tableau
• AWS S3 Tables
• Github
• Running formal Experiments and ROI analyses

Special Factors

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission to work for the long-term financial wellbeing of our clients. To lead through products and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.