Client Experience Coordinator - The Landmark, NYC

Job Description The Tiffany Client Experience Coordinator will support the top client experience and appointment business at the Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Curator must be well-connected in hospitality, fine dining, and New York life. Provide highest level of client service Offers luxury services direct to clients, VIC clients, and EXCO team members by partnering with all functional teams to deliver elevated, bespoke experiences.Share appropriate Tiffany and Co. history, product information and servicing offeringsProvide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guestsProactively researches the NYC market for new businesses to consider when partnering clients with various touch pointsBuild relationships with top hospitality organizations, hotels, and restaurants in and around New York CityDevelop and manage high net worth client experiences while visiting the LandmarkManage schedule of multiple private spaces within the LandmarkManages client appointments flowing through our booking platform Booxi and email inbox.Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points. Collect, analyze and report customer feedback and trends to Client Experience Manager/Director.Ensures the store environment is welcoming, well-organized and aligned with the brands image and standards. Manages and resolves any escalated customer concerns, by addressing situations in a timely manner, ensuring swift and satisfactory resolutions. Partner with Functional Landmark teams Acts as a liaison between sales managers, client advisors and other departments/stores to fulfill clients’ needsEnsures effective communication between all departments to ensure smooth execution of client experience programsPartner with Client Experience Manager/Director to set and maintain standards for hosting momentsCoordinate client events to engage existing clients and attract new onesSupport Client Experience Department on an as-need basis Lead internal tours of the Landmark when neededSupport training of in-Store client experiences and protocols for new employeesMonitor the customer experience and coach the team to improve service standards when necessary. Skills And Competencies Exceptional Communication skills: verbal and writtenProven experience networking in and around New York CityEvent and catering managementExpertise in coordinating car and travel arrangementsCreation of detailed itinerariesAbility to create memorable bespoke experiencesMeticulous attention to detailOrganizational and time management skillsEntrepreneurial, flexible and independentPossess strong commitment to team environment and collaborationStrong sense of urgency Required Experience 10+ years of luxury hospitality experienceMulti-Lingual profiles preferredStrong existing relationships with luxury hotels and restaurants both domestically and globallyProven experience working with VIC Clients Demonstrates strong administrative skills. (Proficency in Excel, PowerPoint, Word necessary) The hiring range for this position ranges from $26.35 - $35.65. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.