Client Experience Associate SAFE ACT - AVP - CHICAGO

This is a seasoned professional role responsible for applying in-depth disciplinary knowledge to improve processes and workflows within the Banking, Credit and Investments platform. They ensure a seamless and differentiated client experience in partnership with sales teams and integrate subject matter and industry expertise, requiring a thorough understanding of how different areas coordinate to achieve overall business objectives.

Responsibilities

• Applies specialized knowledge related to onboarding to complete monitoring, assessment, analysis, and evaluation of processes and data, including identifying policy gaps, formulating recommendations, researching and interpreting information, and identifying data inconsistencies to define business issues.
• Partners with sales teams and liaises with internal partners (KYC, Account Opening, and product partners) to fulfill client requests while maintaining constant communication. Provides the highest level of customer service and teamwork.
• Ensures all documentation is current, accurate, and complete, fulfilling requests promptly.
• Supports clients navigating the KYC/onboarding and account opening processes while evaluating moderately complex and variable issues with substantial potential impact.
• Demonstrates subject matter and industry expertise, systematically breaking down information and influencing decisions through advice, counsel, and facilitation, directly affecting team performance and supporting the training and development of peers.
• Assesses and escalates risk in business decisions, safeguarding the firm’s reputation and assets by ensuring compliance with laws, rules, and regulations. This involves adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues.

Requirements

• 5-8 years of relevant experience, with a preference for prior experience in wealth management or other financial services roles.
• Strong analytical and interpersonal skills.
• Ability to manage internal and external relationships.
• High degree of engagement and attention to detail.
• Ability to manage multiple concurrent deadlines in a dynamic environment.
• Excellent verbal and written communication skills.
• Requires FINRA SIE, Series 7, and Series 66 (or Series 63 & 65), or must be obtained within 150 days.
• Bachelor’s/University degree or equivalent experience.

Benefits

• Competitive medical, dental, and vision coverage.
• 401(k) plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For eligible employees, discretionary and formulaic incentive and retention awards.

Pay

Full-time salary range: $87,360.00 – $131,040.00.

Schedule

Full time.

Primary location: Chicago, Illinois, United States.