Client Experience Associate

Location: Portsmouth, NH

Schedule

Monday–Friday, 8:30 AM–5:30 PM

About The Role

This position will provide high-level administrative and client support across multiple active engagements. You will work closely with senior professionals and clients while also contributing to internal projects and company events.

Responsibilities

• Manage complex calendars, schedules, meeting coordination, and engagement work plans
• Serve as a professional and responsive point of contact for high-level clients and external partners
• Prepare polished, client-facing materials, including PowerPoint presentations, confidential documents, agendas, and meeting materials
• Coordinate meeting logistics, including venues, catering, audiovisual/technology needs, and occasional travel arrangements
• Maintain accurate and highly organized electronic and paper files and confidential documentation
• Manage and maintain client information within CRM and other technology platforms
• Support client closing activities and other time-sensitive deliverables
• Assist with company events, internal initiatives, and special projects
• Balance competing priorities while maintaining a high level of accuracy, professionalism, and urgency
• Anticipate the needs of senior team members and clients and proactively address issues before they arise
• Collaborate closely with team members to ensure seamless communication and execution across engagements
• Travel occasionally on a limited basis to support client needs

Requirements

• Bachelor’s degree preferred
• 3+ years of experience providing executive-level, C-suite, client services, or high-level administrative support
• Exceptional organizational skills and attention to detail
• Strong calendar management and travel coordination experience
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office, particularly Outlook, Word, PowerPoint, and Excel
• Experience working with CRM and technology platforms such as Salesforce, Zoom, Adobe, or similar tools
• Experience in a fast-paced, client-facing professional environment
• Strong judgment and the ability to handle highly sensitive and confidential information with discretion
• Ability to anticipate needs, take initiative, and work independently
• Ability to manage multiple projects and shifting priorities simultaneously
• A strong sense of urgency and ownership
• Event coordination experience is a plus

Benefits

• 100% employer-paid individual health insurance
• Profit sharing

Pay

$70,000 base salary + bonus (OTE $100k - $120k+)

Work Arrangement

Fully onsite; company-paid parking provided