Client Experience Associate

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate. We need to parse the posting. Key content: Position Overview: At PNC, our people... As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Salisbury, MD supporting multiple branches in the region. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. That's overview. Job Description: many bullet-like sentences. We need to extract duties/responsibilities. List of duties: - Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. - Processes a variety of customer interactions. - Educates customers on alternatives available for their financial interactions. - Identifies banking opportunities during the customer interaction and refers as appropriate. - Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. - Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. - Educates customers on options for managing financial transactions by leveraging technology, tools and resources. - Applies product and procedural knowledge to solve customer's problems. - Adheres to all policies and procedures, demonstrating sound judgment within established limits. - Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. - Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty. - Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. - Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty. Also PNC Employees take pride... Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. These could be under Requirements or Qualifications. Qualifications section: "Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position." Then Preferred Skills: list: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs Work Experience: Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically omit. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits, and

  for prose. We must not repeat job title as heading. Not include Job ID etc. We must preserve all substantive information; do not invent or summarize away detail. Must not omit any substantive info. Need to include all details from posting that are not boilerplate. Let's extract all substantive info: - Position Overview paragraph (multiple sentences). We'll keep as prose. - Job Description duties list (the bullet-like sentences). We'll put as

  • . - PNC Employees take pride... Customer Focused and Managing Risk statements. Those are also substantive; we can include them as part of Requirements or maybe as separate bullet list under Requirements. - Qualifications section: "Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role." That's generic; maybe we can omit as it's boilerplate. But the instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Is that sentence substantive? It's generic but still part of posting. However it's likely considered boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This line is not exactly those categories but could be considered generic filler. I'd lean to omit it as it's not specific. However to be safe, we could include it as a

    under Requirements? But it's not a requirement per se. Might be considered filler. I'd omit. - Preferred Skills list. - Competencies list. - Work Experience: details. - Education: No Degree. - Certifications: No Required Certification(s). - Licenses: No Required License(s). - Language Assessments: Spanish Speaking - Preferred. - Pay Transparency: Base Salary range and incentive eligible. - Benefits: detailed list. We need to include all these specifics. Now format. Section About the role:

    About the role

    ...

    Responsibilities:

    Responsibilities

    • ... each duty
    Requirements:

    Requirements

    • ... items: Typically
    But we might want separate
  • for each. Skills:

    Skills

    • Preferred Skills: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
    • Competencies: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
    Benefits:

    Benefits

    • medical/prescription drug coverage (with a Health Savings Account feature)
    • dental and vision options
    • employee and spouse/child life insurance
    • short and long-term disability protection
    • 401(k) with PNC match, pension and stock purchase plans
    • dependent care reimbursement account
    • back-up child/elder care
    • adoption, surrogacy, and doula reimbursement
    • educational assistance, including select programs fully paid
    • a robust wellness program with financial incentives
    • maternity and/or parental leave
    • up to 11 paid holidays each year
    • 9 occasional absence days each year, unless otherwise required by law
    • between 15 to 25 vacation days each year, depending on career level; and years of service
    Pay:

    Pay

    Base Salary: $33,750.00 – $56,250.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

    We must not include Schedule. Check for any duplicated lines: we have not. Check for any boilerplate: we omitted EEO, disability accommodations, application window, etc. Those are boilerplate (application window, disability accommodations, EEO, etc). So we removed them. Check for any mention of "PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position." That's substantive? It's about visa sponsorship. Might be considered relevant. Should we include? It's not boilerplate; it's a specific condition. Should we include under Requirements or About the role? Probably under Requirements as a note. Let's include as a bullet under Requirements: "PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position." Also "We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals." That's more generic advice; maybe borderline. Could be considered boilerplate? It's not a standard legal line but still generic. I'd omit. Also "PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance." That's part of overview; we already have overview paragraph includes that? Actually overview includes: "PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance." We need to keep that. Our overview paragraph currently: "At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve