Client Experience Associate
PNC · Newark, NJ · 3 wk ago
On-siteFinance$41k–$68k/yrFull-time
We need to output only HTML fragment, no /. Use for section headings. Include sections only if posting has real specific content. Need to extract sections: About the role? The posting includes "Position Overview" and "Job Description". Could map to "About the role" maybe. Also "Responsibilities" maybe from job description bullet list. "Qualifications" section present. "Skills" maybe from Preferred Skills and Competencies. "Benefits" present. "Pay" present (Base Salary). "Schedule" not mentioned (no schedule details). So we should not include Schedule heading. Also "Pay" we have base salary range. Should we include Pay section? Yes, posting states base salary. So include Pay heading with that info.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "Job Profile", "Position Overview" maybe we treat as About the role. Remove "Job ID / requisition numbers as headings". There's "R236498 Job Profile". We'll drop that.
We need to preserve all substantive information. So we need to include details: location Newark, NJ at Liberty Branch; full-time; in-office; no visa sponsorship; etc. Also mention PNC's mission statements maybe part of About the role.
We need to format lists with
for section headings. Include sections only if posting has real specific content. Need to extract sections: About the role? The posting includes "Position Overview" and "Job Description". Could map to "About the role" maybe. Also "Responsibilities" maybe from job description bullet list. "Qualifications" section present. "Skills" maybe from Preferred Skills and Competencies. "Benefits" present. "Pay" present (Base Salary). "Schedule" not mentioned (no schedule details). So we should not include Schedule heading. Also "Pay" we have base salary range. Should we include Pay section? Yes, posting states base salary. So include Pay heading with that info.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "Job Profile", "Position Overview" maybe we treat as About the role. Remove "Job ID / requisition numbers as headings". There's "R236498 Job Profile". We'll drop that.
We need to preserve all substantive information. So we need to include details: location Newark, NJ at Liberty Branch; full-time; in-office; no visa sponsorship; etc. Also mention PNC's mission statements maybe part of About the role.
We need to format lists with - . For prose use
. Use
for headings.
We need sections: About the role (maybe combine Position Overview and some intro). Responsibilities (list of duties). Qualifications (maybe include Education, Work Experience, Certifications, etc). Skills (Preferred Skills and Competencies). Benefits (list). Pay (salary range). Possibly also "Work Environment" but not needed.
We must not create sections with filler like "commensurate with experience". We have actual content.
Let's extract content.
Position Overview paragraph: "At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Full Time Client Experience Associate within PNC's Retail organization, you will be based in Newark, NJ at our Liberty Branch. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position."
That's substantive.
Job Description: multiple sentences describing duties. We'll turn into bullet list.
Let's list duties:
- Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
- Processes a variety of customer interactions.
- Educates customers on alternatives available for their financial interactions.
- Identifies banking opportunities during the customer interaction and refers as appropriate.
- Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to solve customer's problems.
- Adheres to all policies and procedures, demonstrating sound judgment within established limits.
- Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
- Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
- Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.
- Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.
Also "PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework."
These could be part of Qualifications or maybe separate "Expectations". But we can include under Qualifications as behavioral competencies.
Qualifications section: includes "Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position."
Then Preferred Skills list: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies list: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
Work Experience: Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically About the role
...
Responsibilities
- ...
...
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
- Preferred Skills: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
- Competencies: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
- Work Experience: Roles at this level typically do not require a university/college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically
- Education: No degree required.
- Certifications: None required.
- Licenses: None required.
- Language Assessments: None required or preferred.
Maybe also include behavioral expectations: Customer Focused, Managing Risk. Could add as list items under Qualifications.
Skills
maybe redundant with Preferred Skills and Competencies; but we already have them under Qualifications. Could create separate Skills section listing Preferred Skills and Competencies. However instruction: prefer few substantive sections over many thin ones. We could combine Skills into Qualifications. But we already have Qualifications with sub-items. That may be enough. However we might still need a Skills section if we want to separate. But we can keep Qualifications covering skills, experience, education. That seems fine.
Benefits section: Benefits
list each benefit.
Pay section: Pay
Base Salary: $40,500.00 – $67,500.00. This role is incentive eligible with payment based upon company, business and/or individual performance.
We should not include Schedule.
Now ensure we preserve all substantive information: location, full-time, in-office, no visa sponsorship, etc. Those are in About the role paragraph.
Let's craft About the role paragraph:
"At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where employees feel respected, valued, and able to contribute to the company’s success. As a Full‑Time Client Experience Associate in PNC's Retail organization, you will be based in Newark, NJ at the Liberty Branch. PNC operates as an in‑office company that promotes a supportive culture for employees to thrive and achieve work‑life balance. Candidates are encouraged to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. Please note that PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position."
That captures.
Now Responsibilities list: we need to ensure we don't duplicate similar sentences. We'll list each distinct duty.
Let's compile list:
- Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
- Processes a variety of customer interactions.
- Educates customers on alternatives available for their financial interactions.
- Identifies banking opportunities during the customer interaction and refers as appropriate.
- Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to solve customer problems.
- Adheres to all policies and procedures, demonstrating sound judgment within established limits.
- Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
- Supports proactive sales conversations through internal and outbound interactions with a defined sales process (service to sales, teller interactions, effective lobby engagement), ultimately elevating client loyalty.
- Supports customer loyalty and helps grow customer share of wallet through a differentiated customer experience.
- Applies basic product and procedural knowledge to help identify, mitigate, and resolve customer problems effectively to drive customer loyalty.
- Demonstrates customer‑focused behavior: knowledgeable of values and practices that align customer needs and satisfaction as primary considerations, leveraging that information to create customized solutions.
- Manages risk by assessing and effectively managing risks associated with business objectives to adhere to and support PNC's Enterprise Risk Management Framework.
That covers.
Now Qualifications: we already have list.
We might also include "Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role." as a paragraph before list.
Now Benefits list: Let's extract bullet points.
From benefits paragraph:
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
. Use
for headings. We need sections: About the role (maybe combine Position Overview and some intro). Responsibilities (list of duties). Qualifications (maybe include Education, Work Experience, Certifications, etc). Skills (Preferred Skills and Competencies). Benefits (list). Pay (salary range). Possibly also "Work Environment" but not needed. We must not create sections with filler like "commensurate with experience". We have actual content. Let's extract content. Position Overview paragraph: "At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Full Time Client Experience Associate within PNC's Retail organization, you will be based in Newark, NJ at our Liberty Branch. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position." That's substantive. Job Description: multiple sentences describing duties. We'll turn into bullet list. Let's list duties: - Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. - Processes a variety of customer interactions. - Educates customers on alternatives available for their financial interactions. - Identifies banking opportunities during the customer interaction and refers as appropriate. - Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. - Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. - Educates customers on options for managing financial transactions by leveraging technology, tools and resources. - Applies product and procedural knowledge to solve customer's problems. - Adheres to all policies and procedures, demonstrating sound judgment within established limits. - Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. - Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty. - Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. - Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty. Also "PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework." These could be part of Qualifications or maybe separate "Expectations". But we can include under Qualifications as behavioral competencies. Qualifications section: includes "Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position." Then Preferred Skills list: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies list: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs Work Experience: Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically About the role
...
Responsibilities
- ... ...
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
- Preferred Skills: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
- Competencies: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
- Work Experience: Roles at this level typically do not require a university/college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically
- Education: No degree required.
- Certifications: None required.
- Licenses: None required.
- Language Assessments: None required or preferred.
Skills
maybe redundant with Preferred Skills and Competencies; but we already have them under Qualifications. Could create separate Skills section listing Preferred Skills and Competencies. However instruction: prefer few substantive sections over many thin ones. We could combine Skills into Qualifications. But we already have Qualifications with sub-items. That may be enough. However we might still need a Skills section if we want to separate. But we can keep Qualifications covering skills, experience, education. That seems fine. Benefits section:Benefits
- list each benefit.
Pay section:
Pay
Base Salary: $40,500.00 – $67,500.00. This role is incentive eligible with payment based upon company, business and/or individual performance.
We should not include Schedule. Now ensure we preserve all substantive information: location, full-time, in-office, no visa sponsorship, etc. Those are in About the role paragraph. Let's craft About the role paragraph: "At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where employees feel respected, valued, and able to contribute to the company’s success. As a Full‑Time Client Experience Associate in PNC's Retail organization, you will be based in Newark, NJ at the Liberty Branch. PNC operates as an in‑office company that promotes a supportive culture for employees to thrive and achieve work‑life balance. Candidates are encouraged to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. Please note that PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position." That captures. Now Responsibilities list: we need to ensure we don't duplicate similar sentences. We'll list each distinct duty. Let's compile list: - Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. - Processes a variety of customer interactions. - Educates customers on alternatives available for their financial interactions. - Identifies banking opportunities during the customer interaction and refers as appropriate. - Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. - Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. - Educates customers on options for managing financial transactions by leveraging technology, tools and resources. - Applies product and procedural knowledge to solve customer problems. - Adheres to all policies and procedures, demonstrating sound judgment within established limits. - Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. - Supports proactive sales conversations through internal and outbound interactions with a defined sales process (service to sales, teller interactions, effective lobby engagement), ultimately elevating client loyalty. - Supports customer loyalty and helps grow customer share of wallet through a differentiated customer experience. - Applies basic product and procedural knowledge to help identify, mitigate, and resolve customer problems effectively to drive customer loyalty. - Demonstrates customer‑focused behavior: knowledgeable of values and practices that align customer needs and satisfaction as primary considerations, leveraging that information to create customized solutions. - Manages risk by assessing and effectively managing risks associated with business objectives to adhere to and support PNC's Enterprise Risk Management Framework. That covers. Now Qualifications: we already have list. We might also include "Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role." as a paragraph before list. Now Benefits list: Let's extract bullet points. From benefits paragraph: - medical/prescription drug coverage (with a Health Savings Account feature) - dental and vision options - employee and spouse/child life insurance - short and long-term disability protection - 401(k) with PNC match, pension and stock purchase plans - dependent care reimbursement account - back-up child/elder care - adoption, surrogacy, and doula reimbursement - educational assistance, including select programs fully paid - a robust wellness program with financial incentives