Client Experience Associate

Farther is a rapidly growing RIA that combines expert advisors with cutting-edge technology to deliver a comprehensive, tailored wealth management experience. Our founders are leaders and innovators from the private wealth industry, blending traditional wealth management, fintech, and technology expertise. Backed by top-tier venture capital firms and fintech investors, Farther offers a collaborative environment for entrepreneurs passionate about helping clients and teammates achieve more.

About the role

As a Client Experience Associate, you are at the core of Farther’s client service and operations, delivering a flawless wealth management experience for advisors and clients. You’ll support that seamless experience by executing the financial operations required for onboarding, ongoing requests, and complex needs. You will work closely with our product and engineering teams to continually push the boundaries of wealth management. This role offers the opportunity to have a significant impact on the company and the broader wealth industry.

Responsibilities

• Act as the key relationship manager for specific advisors and clients
• Support advisors by performing and managing daily tasks for the business and existing clients
• Help advisors execute operational follow-up action items for clients
• Act as a liaison with our custodians to process and confirm completion of requests (e.g., account opening, ACATs, transfers, account maintenance, etc.)
• Identify and escalate issues to the product team to guide our roadmap and improve the operations and client service function
• Establish and maintain positive and effective relationships with Farther advisors, custodians, and third-party vendors to ensure client satisfaction

Requirements

• Bachelor’s degree or equivalent experience
• At least 3+ years of previous work experience in a similar position within the financial services industry
• Strong interest in client service, relationship management, and operational support
• Team player with a positive attitude and a strong work ethic
• Highly organized with exceptional attention to detail and strong communication skills
• Comfortable working in a fast-paced environment and ability to handle multiple competing tasks

Skills

• Experience with and knowledge of standard operational aspects of wealth management client service (e.g., onboarding, ACATs, distributions) with custodians such as Charles Schwab, Fidelity, and Pershing
• Comprehensive knowledge of the financial industry
• Passion for creating increased efficiencies within current operational processes for the business and servicing clients

Benefits

• Competitive compensation package that rewards impact
• Full health benefits
• 401(k) matching & Roth options
• Unlimited PTO