Client Executive - Commercial Lines

Duties and Responsibilities

• Serve as the lead point of contact and trusted advisor for a portfolio of complex, often multi-location or multi-line commercial accounts.
• Develop tailored service plans and risk management strategies in alignment with each client’s industry, risk tolerance, and business objectives.
• Lead client meetings, renewal strategy sessions, and coverage consultations, providing expert-level advisement and advocacy.
• Collaborate closely with producers and practice leaders to present unified service and growth strategies.
• Actively manage the renewal process from strategy to execution, including marketing, proposal development, and policy negotiations.
• Book Management & Profitability
• Strategically analyze assigned book of business to ensure revenue growth and account profitability.
• Proactively identify cross-sell opportunities and gaps in coverage; coordinate with internal teams and producers to offer complementary insurance lines.
• Maintain strong knowledge of industry regulations, carrier appetites, and best practices in both P&C and Life & Health lines.
• Ensure service delivery aligns with agency standards, regulatory requirements, and client expectations.

Qualifications

• 7+ years of experience in insurance account management, with a demonstrated focus on complex commercial accounts.
• Deep understanding of Property & Casualty and Life & Health insurance products, markets, and strategies.
• Proven ability to build and maintain strong relationships with executive-level clients and carrier partners.
• Strong strategic thinking, analytical skills, and business acumen with the ability to manage book profitability.
• Exceptional communication, negotiation, and presentation skills.
• Proficient in AMS360 or comparable agency management systems.
• Active insurance licenses in applicable lines (P&C and/or L&H) required.
• Advanced industry certifications such as CIC, CRM, CPCU strongly preferred.

Additional Information

Benefits: Medical, Dental, Vision, Life Insurance and AD&DFSA / HSA, Accident, Critical Illness, Hospital Indemnity, Supplemental Health Insurance, EAP, Pet Insurance, 11 Paid Holidays, Flexible PTO, 401K

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