Client Executive

About the role

Join MetLife’s Retirement & Income Solutions team and help shape the future of financial security for millions. As the trusted market leader in institutional retirement, you’ll contribute to delivering $5.5 billion in annual benefits payments to almost one million retirees and beneficiaries. Here, you’ll work with annuities, risk solutions, and stable value products that help companies reduce risk and maintain financial strength while empowering individuals to retire with confidence. Join us to help solve today’s most complex retirement challenges and make a lasting impact on our customers’ lives. The Opportunity The Client Relationship Specialist is responsible for delivering high-quality service, administration, implementation support, and relationship management for MetLife's institutional corporate-owned, bank-owned, and insurance company-owned life insurance programs across the United States. Guided by our purpose, always with you, building a more confident future, and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to serve as the primary point of contact for sophisticated institutional clients, brokers, and consultants. You will partner with tax, legal, actuarial, investment, operations, and technology professionals to support complex benefit-funding programs, deliver exceptional client experiences, and help retain and grow institutional assets. Your work will contribute directly to the continued success of MetLife's Specialized Benefit Resources business and the financial security solutions we provide to our customers.

Responsibilities

• Manage end-to-end administration and servicing for assigned institutional corporate-owned, bank-owned, and insurance company-owned life insurance cases, including ongoing case activity, client inquiries, and service requests.
• Provide proactive case management and relationship support for institutional clients, brokers, and consultants to strengthen service quality, support client satisfaction, and help retain assets.
• Coordinate new case implementation, policy administration, reporting setup, and ongoing service activity in partnership with tax, legal, actuarial, investments, operations, and technology teams.
• Develop client and broker communications, reporting support, and issue-resolution plans while identifying opportunities to simplify processes and improve the overall service experience.

Requirements

• FINRA Series 6 license required.
• Minimum of 3-5 years of experience in life insurance, financial services, retirement services, employee benefits, or a related client service/operations environment.
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to build effective relationships with clients, brokers, and internal business partners.
• Demonstrated ability to adopt and apply technology, including AI, to solve business challenges, improve client outcomes, and enhance operational effectiveness.