Client Engagement Specialist Licensed Practical Nurse LPN Nephrology

About the Role

At Elara Caring, we care where you are and believe the best place for your care is where you live. As a Licensed Practical Nurse (LPN) – Nephrology Client Engagement Specialist, you will play a key role in our mission by developing an amazing team of compassionate and dedicated healthcare providers while delivering high-quality care to over 60,000 patients daily in their preferred home setting. This full-time, regional position covers the Kansas City, MO service area.

Responsibilities

• Conduct in-clinic, face-to-face visits with dialysis patients and family members to understand their daily challenges and support needs.
• Provide education in a compassionate, conversational manner that encourages openness to in-home care support.
• Establish and maintain strong relationships with customers by delivering exceptional service and understanding their unique needs through care coordination.
• Meet or exceed monthly admission targets and key performance indicators (KPIs).
• Guide customers through the referral process, including identifying needs, providing service recommendations, and achieving admissions.
• Demonstrate continued engagement with clients and families, assessing satisfaction, and identifying/resolving service issues to ensure retention of clients with Personal Care Services.
• Accurately enter and update customer information and engagement activities in the company’s Customer Relationship Management (CRM) system (BOLT).
• Identify opportunities to cross-sell or upsell additional services based on customer needs; coordinate through Home Care Home Base and connect with the care team.
• Participate in ongoing training sessions to stay updated on product knowledge, sales techniques, and industry trends.
• Maintain patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.

Requirements

• Graduate of an accredited LVN/LPN Program.
• Current state license as LPN/LVN.
• Minimum of one year of experience in home care or healthcare industry, preferably as a nephrology nurse; discharge planning experience and/or healthcare sales experience.
• Previous experience in home care, care coordination, case management, or patient education.
• Familiarity with stages of Chronic Kidney Disease (CKD) and dialysis workflows.
• Sales, outreach, or client-engagement experience (healthcare preferred).
• In-depth knowledge of Medicare/Medicaid (e.g., MCO, MLTC, other payer types), home care benefits, rules, and regulations across multiple states.
• Ability to work with various computer and data entry systems, including Microsoft Office (Word, Excel, PowerPoint), computer systems, and other database software.
• Strong communication skills, both written and verbal.
• Bilingual preferred.
• Must have a dependable vehicle, a valid driver’s license, and current auto insurance in accordance with state laws.
• Ability to sit, stand, bend, lift, and move intermittently and lift at least 25 lbs.
• 90% travel to local service locations within the assigned regional area.

Benefits

• Competitive compensation package.
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost.
• Opportunities for advancement.
• Comprehensive insurance plans for medical, dental, and vision benefits.
• 401(K) with employer match.
• Paid time off, paid holidays, family, and pet bereavement.
• Pet insurance.

You will report to the Manager of Business Operations.