Client Engagement Specialist

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

We drive sales of Mindbody software and ClassPass inventory. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.

About the role

The Client Engagement Specialist is a SaaS sales expert with proven experience partnering with small businesses. This role is all about being a great communicator, project manager, and collaborator while operating with high-level sales acumen to save highly complex deals at risk of cancellation. This individual will work cross-functionally with stakeholders across Sales, Onboarding, and CX to find the best solutions to retain these customers at Mindbody.

Responsibilities

• Lead strategic retention conversations to save high-value accounts at risk of cancellation
• Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions that stick
• Own the full lifecycle of customer re-engagement, from discovery to resolution and follow-through
• Translate product and industry knowledge into high-impact recommendations that reinforce value
• Manage interactions and outcomes in Salesforce, using data to spot trends and improve strategy
• Hit (and exceed) retention goals while staying calm, focused, and customer-centered under pressure

Requirements

• 1–3 years in a SaaS retention or account management role with a proven track record of success
• Strong communicator and problem solver who can adapt fast and navigate tough conversations
• Confident discussing technical concepts like APIs or integrations with clarity
• Naturally data-driven, with solid forecasting and decision-making skills
• Skilled in cross-functional teamwork and keeping things moving without losing momentum
• Passion for fitness and wellness, or experience in the space, is a plus

Pay

Playlist’s intent is to pay all team members competitive wages and salaries that are motivational, fair, and equitable. The base salary range for this position in the United States is $51,000 to $60,000. The total compensation package may also include performance bonus, stock, benefits, and/or other applicable incentive compensation plans.