Client Engagement Specialist

Client Engagement Specialist

Become a Part of Something Big! At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness.

Responsibilities

• Provide accurate and comprehensive information to clients both on campus and additional housing locations.
• Maintain organized and clean work area.
• Monitor and maintain Day room under Social Distancing processes.
• Absorb and assist in Shower Monitoring usage for clients.
• Participate in rotations of shift responsibilities (day room, greeter stations, check in tables, shower monitoring, shelter overnight setup and take down).
• Keep up on inventory needs during opening and closing shifts at front desk (sanitation needs, hygiene products, client information forms and appointment update with case managers).
• Follow all policies and procedures for employees at Keys to Change.
• Engage clients with a welcoming and positive attitude as they navigate the campus for needed services, (food, shelter, showers, housing, etc.,).

Requirements

• Written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
• Valid Driver's License/Clean 3-year MVR.
• Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.

Qualifications

• Must be over the age of 18 and have a high school diploma or equivalent; a minimum of 1 year customer service experience, social services or Human Services.
• Knowledge of homeless resources and the ability to work with individuals with diverse needs.
• Demonstrates a sensitivity to cultural diversity, and differing lifestyles.
• Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a fast-paced environment and maintain a calm demeanor in high stress situations.
• Must demonstrate personal responsibility and integrity, show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle understanding is essential.
• Must provide a valid Fingerprint clearance card on the first day of employment.
• Must provide TB test results within 30 days of employment.

Skills

• Customer Service
• Collaboration
• Accountability
• Practical Problem-Solving

Benefits

• Health and benefits package for employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only).
• Paid Time Off.
• 403b.
• 8 Paid Holidays.
• Flexible schedule.

Pay

• Commensurate with experience.

Schedule

• TBD.