Client Engagement Consultant, Payroll Systems

About the Role

We are hiring a Client Engagement Consultant for our Talent Solutions - HR Systems & Payroll (HRSP) practice. This role is responsible for building and maintaining positive relationships with payroll implementation clients. They serve as the main point of contact for clients, understanding their needs and objectives, and providing appropriate solutions and support. They collaborate with internal teams to understand client needs, develop strategies, and deliver solutions that meet client objectives.

Responsibilities

• Lead team members, clients, and internal stakeholders through the entire sales and implementation process, including inbound marketing opportunities, discovery meetings, client demonstrations, and system setup.
• Manage new client activities as they relate to payroll implementation.
• Oversee project handoff to the payroll processing team.
• Manage the project timeline, ensuring that all milestones are met and the implementation is completed on schedule.
• Troubleshoot and resolve any issues that arise during the implementation process.
• Oversee detailed documentation of the implementation process and any customizations made to the system.
• Continuously improve implementation processes and procedures to enhance efficiency and client satisfaction.

Requirements

• 7 years of payroll or HCMS experience required.
• ADP Workforce Now payroll experience is highly preferred.
• Bachelor's degree is required. A combination of relevant experience, education, and training may be accepted in lieu of a degree.
• Certifications such as CPP, PHR, SPHR, SHRM-CP, or SHRM-SCP are preferred.

Skills

• Strong understanding of HCM/payroll.
• Excellent analytical and problem-solving skills.
• Proficiency with Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of payroll regulations and compliance requirements.

Benefits

• Flexible PTO (designed to offer flexible time away for you).
• Up to 12 weeks of paid parental leave.
• Paid Volunteer Time Off.
• Mental health coverage.
• Quarterly Wellness stipend.
• Fertility benefits.
• Comprehensive health, dental, vision, and 401k benefits.