Client Device Specialist

About the role

The Client Device Support (CDS) Specialist I provides basic technical troubleshooting and assistance with OSF computer systems. They assist staff requests to resolve basic computer problems for clients in person, via telephone or remotely. They provide assistance with the use of computer hardware, software, printing, adds/move /changes, and installations. Troubleshooting Service Requests and Incidents with business and clinical applications, office productivity suite, electronic mail, and various operating systems. They also provide support in assigned implementation projects and/or relocations. They escalate concerns to higher-level technicians as appropriate when unable to provide resolution. They maintain simple inventory control and asset management.

Responsibilities

• Troubleshoots computer systems problems.
• Operates a personal computer and computer software programs necessary to carry out principal duties including Microsoft Office Suite, Visio diagrams and organizational specific systems.
• Communicates effectively with technical and non-technical audiences.
• Analyzes and diagnoses basic to intermediate computer hardware/device, workstation operating systems, office automation software and business problems.
• Applies information system technology for effective resolution.
• Has working knowledge of and basic troubleshooting of Microsoft applications.
• Supports at one or two OSF locations/facilities.

Requirements

• Basic to intermediate level of computer information systems and application support knowledge.
• Field service computer support experience in a business environment or related experience.
• Ability to troubleshoot computer systems problems.
• Proficient in operating a personal computer and computer software programs.
• Effective communication skills with technical and non-technical audiences.
• Analytical skills to diagnose basic to intermediate computer hardware/device, workstation operating systems, office automation software and business problems.
• Working knowledge of and basic troubleshooting of Microsoft applications.

Qualifications

• Experience: 1 year of client device support experience. 1 year of field service computer support experience in a business environment or related experience.
• PREFERRED QUALIFICATIONS: 1 year of client device support experience. 1 year of field service computer support experience in a business environment or related experience. Some form of technical accreditation in a related field. Experience in information technology customer service. Experience with key OSF applications/technology.

Skills

Basic to intermediate level of computer information systems and application support knowledge. Field service computer support experience in a business environment or related experience. Ability to troubleshoot computer systems problems. Proficient in operating a personal computer and computer software programs. Effective communication skills with technical and non-technical audiences. Analytical skills to diagnose basic to intermediate computer hardware/device, workstation operating systems, office automation software and business problems. Working knowledge of and basic troubleshooting of Microsoft applications.

Benefits

Click here to learn more about benefits and the total rewards at OSF. OSF HealthCare is an Equal Opportunity Employer.

Pay

Actual pay will be determined by experience, skills and internal equity. The expected pay range for this position is $21.43 - $25.21/hour.

Schedule

This is an Hourly position.