Client Development Representative, Healthcare (Baton Rouge)

About the role

A key member of the Healthcare Sales Team, the Client Development Representative drives new business growth and expands relationships with existing clients in an assigned territory. This role focuses on prospecting and selling Inmar’s Rx Returns and Compliance Solutions while providing superior customer service. Candidates must reside in the Baton Rouge area, as this is a territory-based role requiring daily in-person visits to pharmacies throughout the city and region.

Responsibilities

• Sales and Client Development (70%):
  • Actively prospect and engage new clients in the healthcare industry, particularly hospital and independent retail pharmacies, as well as supply chain and procurement teams.
  • Schedule and conduct impactful sales presentations to showcase Inmar’s Rx Returns and Compliance Solutions, identifying client needs and offering tailored solutions.
  • Nurture and grow relationships with current clients, identifying opportunities to upsell additional products and services to increase account value.
  • Maintain a consistent pipeline of sales opportunities through proactive outreach and follow-up with potential leads.
• Customer Service and Territory Management (30%):
  • Serve as the main point of contact for clients, ensuring timely responses to inquiries and providing ongoing education on regulatory compliance and service offerings.
  • Travel within the assigned territory to provide on-site support for pharmaceutical returns, ensuring clients are equipped with the tools and knowledge necessary for compliant returns.
  • Maintain a deep understanding of clients' needs to deliver tailored solutions and ensure customer satisfaction, fostering long-term relationships.
• Sales Activity and CRM Maintenance:
  • Consistently update and manage client interactions and sales activities within CRM systems to ensure accurate tracking of prospects and ongoing customer engagement.
  • Use CRM data to identify key trends and insights to inform and refine sales strategies, ensuring optimal performance in the territory.
• Comply with all company policies and standards.
• Perform other sales-related duties as assigned.

Requirements

• Education: Associate’s degree required; Bachelor’s preferred.
• Experience: 2+ years in sales, client development, or territory management, with a focus on healthcare or related industries.
• Technical Skills: Proficiency in Microsoft and Google Suite; experience with Salesforce or other CRM platforms preferred.
• A valid driver’s license and acceptable driving record are required, as driving is an essential function of this role.

Physical Demands

• Regularly required to use hands to finger, handle or feel objects, tools, or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and/or move up to 40-50 pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
• Frequency: Occasionally (up to 33% of the time), Frequently (33% - 66% of the time), Regularly (more than 66% of the time).

Skills

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients’ needs.
• Treat clients and teammates with courtesy, consideration, and tact; perceive the needs of internal and external clients and communicate effectively to exceed expectations.
• Build collaborative relationships and work cooperatively with others to accomplish objectives and achieve results.
• Set and attain achievable yet aggressive goals with a sense of urgency and accountability.
• Focus on turning mission into action to achieve results following Agile Execution principles while complying with quality, service, and productivity standards.
• Support a safe work environment by following safety rules and regulations and reporting hazards.

Benefits

• Medical, dental, and vision insurance.
• Basic and supplemental life insurance options.
• 401(k) retirement plans with company match.
• Health Spending Accounts (HSA/FSA).
• Flexible time off and 11 paid holidays.
• Family-building benefits, including maternity, adoption, and parental leave.
• Tuition reimbursement and certification support.
• Wellness and mental health counseling services.
• Concierge and work/life support resources.
• Adoption assistance reimbursement.
• Perks and discount programs.

Eligibility for some benefits may depend on job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.