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Client Development Manager Telecommunications industry

IES Communications · Wilsonville, OR · 3 wk ago
Business Development$75k/yrFull-time

Job Summary

The Client Development Manager is responsible for building long-term, trusted client relationships that drive sustained revenue growth and customer loyalty. This role focuses on end-user account ownership, developing new client relationships while expanding and deepening existing accounts within an assigned territory.

Key Responsibilities

  • Build, manage, and grow a portfolio of end-user client accounts within assigned territory.

  • Develop trusted, long-term client relationships that position IES as a preferred partner.

  • Serve as the primary point of contact for assigned clients, ensuring consistent engagement and relationship continuity.

  • Identify opportunities to expand services, scope, and market share within existing accounts.

  • Pursue Day 2 work, SLAs, and recurring opportunities across assigned clients.

  • Identify, qualify, and pursue new end-user client opportunities through relationship-driven outreach, referrals, industry networks, and strategic engagement.

  • Develop and execute account strategies designed to capture maximum share of wallet across target clients.

  • Coordinate closely with Enterprise Client Executives to support cross-selling, upselling, and strategic account alignment where applicable.

  • Own and maintain accurate opportunity pipelines and forecasts within IESOS and CRM systems, updated at a minimum of weekly.

  • Provide reliable forecasting and reporting to sales leadership.

  • Ensure opportunities are pursued and closed in accordance with Company policies, approval processes, and financial guidelines.

  • Support disciplined opportunity qualification, documentation, and go/no-go decision-making.

  • Coordinate closely with Preconstruction, Operations, Legal, Accounting, Marketing, and Finance to support client pursuits and active accounts.

  • Facilitate IESOS Web activities, including opening and maintaining Web IDs as required.

  • Manage coordination of contracts, NDAs, and related legal documentation.

  • Support prequalifications, bids, and proposals as needed.

  • Facilitate job openings and internal handoffs to ensure smooth transition from sales to execution.

  • Resolve client concerns promptly by partnering with internal teams to preserve trust and confidence.

Qualifications

  • High School Diploma or GED required; Bachelor’s Degree preferred.

  • Proven experience in sales, account management, or business development preferred.

  • Experience in telecommunications, low-voltage, construction, or technical services environments is a plus.

  • Demonstrated ability to develop, grow, and retain client relationships.

  • Strong business development, negotiation, and strategic selling skills.

  • Proven ability to qualify opportunities and manage a sales pipeline.

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

  • Ability to interpret sales documents, contracts, proposals, and performance data.

  • Strong organizational skills with the ability to manage multiple priorities.

  • Must meet Company minimum driving standards and be able to travel within branch or regional territory as needed.

  • Ability to learn, use, and support the Company's sales management systems.

Skills & Capabilities

  • Demonstrated ability to develop, grow, and retain client relationships.

  • Strong business development, negotiation, and strategic selling skills.

  • Proven ability to qualify opportunities and manage a sales pipeline.

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

  • Ability to interpret sales documents, contracts, proposals, and performance data.

  • Strong organizational skills with the ability to manage multiple priorities.

  • Must meet Company minimum driving standards and be able to travel within branch or regional territory as needed.

  • Ability to learn, use, and support the Company's sales management systems.

Personal Attributes

  • Professional, confident, and client-focused with strong executive presence.

  • Clear, persuasive communicator—written and verbal.

  • Strategic thinker with strong problem-solving and decision-making skills.

  • Highly organized, accountable, and results-driven.

  • Collaborative leader who works effectively across internal teams.

  • Committed to promoting Company culture, integrity, and long-term client success.

Pay

Min USD $75,000.00/Yr. Max USD $80,000.00/Yr.

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