Client Development Director - Florida Division

General Responsibilities

Terracon's Florida Division is seeking an exceptional Client Development Director to lead and advance our Client Development organization across the state. Serving as a key member of the Florida Division leadership team, this senior leadership role is responsible for developing talent, strengthening client relationships, supporting strategic growth initiatives, and fostering a culture of collaboration, innovation, and excellence.

Serving as a key member of the Florida Division leadership team

• Contribute to strategic planning, growth initiatives, talent development, and client experience programs.
• Partner with Division leadership to build upon a strong foundation and help position the Florida Division for continued long-term growth and success.

Key Leadership Responsibilities

• Directly supervise, coach, mentor, and develop Client Development Managers and Specialists across the Florida Division, including responsibility for performance management, development planning, hiring, succession planning, and team effectiveness.
• Drive a high-performance culture by establishing clear expectations, monitoring results, and addressing performance gaps through coaching, development, and accountability.
• Establish clear goals, priorities, and development plans that align individual performance with Division objectives.
• Build a culture of excellence focused on collaboration, client service, continuous improvement, and results.
• Support recruiting, onboarding, succession planning, and development of future Client Development talent.
• Collaborate and partner with other Client Development leaders nationally across Terracon.

Growth and Client Development Responsibilities

• Partner with Division leadership to develop and execute growth strategies aligned with Terracon's strategic objectives.
• Identify and prioritize strategic clients, growth opportunities, market sectors, and business initiatives.
• Lead and support major pursuits, strategic account planning, and key client growth initiatives.
• Drive cross-selling and project lifecycle engagement across Environmental, Facilities, Geotechnical, and Materials service lines.
• Serve as a champion for client experience excellence throughout the organization.

Operational Excellence

• Promote best practices in CRM utilization, opportunity management, forecasting, and client engagement.
• Utilize data and performance metrics to improve decision-making and organizational effectiveness.
• Facilitate collaboration between Client Development, Operations, Marketing, and technical teams.
• Help ensure consistent execution of, business planning, business development processes and strategic growth initiatives across the Division.

Requirements

• Bachelor's degree in Business, Marketing, Communications, Engineering, or related field.
• 15+ years of progressively responsible business development, client development, sales, marketing, or related experience.
• Demonstrated success leading and developing teams.
• Proven experience leading and developing direct reports in a professional services, sales, business development, or marketing environment.
• Strong executive presence and communication skills.
• Experience developing and executing growth strategies.
• Strong business planning and organizational leadership capabilities.
• Ability to influence and collaborate across all levels of an organization.
• Proficiency with CRM systems and business development reporting tools.
• Ability and willingness to travel throughout Florida approximately 25-35% of the time.

Preferred Qualifications

• Experience within engineering consulting, professional services, architecture, environmental consulting, construction, or related industries.
• Experience leading geographically dispersed teams.
• Experience supporting major pursuits and strategic account programs.
• Experience implementing CRM-driven business development processes.

Leadership Characteristics

• High energy and positive influence.
• Strong coach and talent developer.
• Excellent relationship builder.
• Strategic thinker.
• Collaborative leader.
• Drives execution and results.
• Builds trust and credibility.
• Develops future leaders.
• Committed to continuous improvement.

Why This Role Matters

The Florida Division is committed to building a best-in-class Client Development organization. This role will play a critical part in developing talent, strengthening client relationships, supporting strategic growth initiatives, and helping the Division achieve its long-term vision. The Client Development Director will help build upon the Division's strong foundation while positioning the organization for future growth and continued success.