Client Development Catalyst

Department: Client Experience (Nested within the Program Insights, Engagement, and Development Team)
Location: Bellingham, Washington (Remote/Hybrid Available)
Employment Type: Full-time, Non-exempt
Professional Level: Entry - Mid
Starting Salary Range: $23 - $28.84/hr ($48K - $60K/year)

About The Client Experience Team

The Client Experience Team at the Non-GMO Project cultivates, grows, and maintains relationships with our verified brands, clients, and stakeholders. We are people-focused, business development strategists, problem solvers, customer support providers, and industry-knowledge specialists. We support clients throughout their lifecycle, ask the right questions, and build evolving relationships with our stakeholders. If you enjoy working with teams of positive, encouraging people who are driven by meaningful conversations, curious about the technical aspects of food production, and interested in turning ideas into meaningful improvements, this role may be a great fit.

About The Non-GMO Project And Non-UPF Verified

At the Non-GMO Project, we’re passionate about both what we do and how we evolve through our everyday actions. As a mission-driven nonprofit, we’re committed to advancing food integrity through rigorous product verification, trustworthy education, and expanded programming that includes Non-UPF Verified and the Food Integrity Collective. Our culture is grounded in collaboration and care—for each other, for the planet, and for future generations. We believe in the power of individual and collective choices to shape a more transparent, regenerative food system and a healthier world for all.

What We're Looking For

We are looking for a Client Development Catalyst—an authentic connector excited to be part of a lively and cohesive team invested in client support. In this role, you’ll help ensure client satisfaction and growth by building and maintaining ongoing relationships with participants in our Product Verification Programs. You’ll provide exceptional support and proactive outreach to grow client investment through the expansion of their verified product portfolios. This role includes both strategic account management and some administrative day-to-day support. The Client Development Catalyst will report directly to the Client Experience Manager and collaborate with the Client Experience (CX) Team to further develop our rapidly growing verification program.

We are open to varying levels of experience and encourage those who align with the change we seek to affect in the food system to apply. We value curiosity, investment, and reflection, meeting clients where they are and supporting them in contributing to a better food system. The ideal candidate will be self-directed while thriving as part of a dynamic team. We prioritize applicants who demonstrate critical thinking and self-reflection.

Responsibilities

• Cultivate strong relationships with clients through administrative and technical support (phone, email, and events).
• Effectively communicate with clients in an authentic and grounded manner.
• Work with the CX Team to support and grow account management.
• Proactively grow client product portfolios in the Non-GMO Project and Non-UPF Verified programs.
• Provide education about the verification process, third-party service providers, the Non-GMO Project and Non-UPF Verified Standards, and the organization’s mission.
• Represent the organization in client interactions and at industry events.
• Facilitate the delivery of legal agreements.
• Use task management software to collaborate with team members, efficiently respond to client requests, and evenly share the workload.
• Complete additional projects related to client growth and programmatic improvement (e.g., market research, participant surveys and interviews, trade show engagements).
• Proactively build technical knowledge of the natural food industry, genetic engineering, and agriculture.
• Participate in team meetings and share best practices by creating standard operating procedures that improve work quality and team efficiency.

Qualifications

• Comfortable working in a mission-driven organization.
• Able to effectively develop relationships with clients while understanding and discussing technical aspects of the Non-GMO Project and Non-UPF Verified Standards.
• Outstanding written and oral communication skills.
• Inquisitive and genuine connector.
• Able to communicate complex, technical concepts in a clear and simple manner.
• Able to work independently and effectively as part of a team.
• Self-motivated and willing to take on additional projects as needed.
• Strong time and task management skills; ability to manage multiple client situations, needs, and inquiries simultaneously.
• An impassioned learner with a readiness to engage in regenerative living systems.
• Able to occasionally travel to industry events.

Experience You Bring

• Associate or undergraduate degree in environmental studies, science, business, marketing, communications, or similar field OR equivalent work experience.
• 1-3 years of experience providing direct client-facing support.
• Sales experience or transferable skills.
• Demonstrated interest in consumer packaged goods, the natural products industry, GMO, and non-ultra processed food issues.
• Proficiency working in a CRM, database systems, Google Suite, and Microsoft Office.

Benefits

• Medical coverage: 100% employer-paid base Aetna HSA medical plan with choice of Aetna or Kaiser plans (upgrade options at your own cost).
• Vision & dental options: Available.
• 50% employer-paid dependent coverage (transferable to upgraded plans).
• $500 annual contribution to Medical or Limited Purpose FSA.
• $500 annual contribution to Dependent Care FSA.
• Time away & well-being:
  • 11 paid holidays + your birthday off.
  • 8 paid care days for health, family, or personal needs.
  • Accrued paid vacation starting at 10 days/year (increasing annually).
  • 36-hour workweek and flexible schedules.
• Growth & rewards:
  • Annual training & development budget.
  • Annual variable pay (individual bonus).
  • 401(k) with 3% company match.
• Work from anywhere, comfortably:
  • $500/year work-from-home benefit.
  • Flexible schedule and remote-first culture.
• Mission & values: Engage in meaningful, mission-oriented work in a values-focused environment.