Client Delivery Technical Professional II

Job Summary

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Key Responsibilities

• Provide advanced technical and operational support for treasury management systems, applications, and software.
• Deliver remote diagnostics and troubleshooting for client-reported issues.
• Serve as the primary liaison between clients and internal operations teams to ensure timely resolution of issues.
• Diagnose and resolve system and transmission file failures across various formats.
• Conduct root cause analysis and recommend effective solutions.
• Support system installation, configuration, upgrades, and customization.
• Partner with internal teams and external vendors to address system-impacting events.
• Contribute to product enhancements, implementation efforts, and process improvements.
• Identify opportunities to reduce call volume and improve client self-service capabilities.
• Act as an escalation point for complex client issues and transaction inquiries.
• Provide training, guidance, and mentorship to team members.
• Maintain detailed client documentation to support effective delivery service.
• Risk & Compliance Support clients with data security, risk assessments, and system controls.
• Ensure compliance with banking regulations, policies, and procedures.

Required Technical Skills

• Strong working knowledge of banking file transmission formats, including: TXT, CSV, XML, EDI, BAI2, NACHA, SWIFT MT (MT940, MT942, MT101, MT103, MT910, etc.), ISO 20022 (PAIN001.v3, PAIN001.v9), CAMT (052, 053, 054).
• Experience troubleshooting transmission files and payment processing workflows.
• Troubleshooting web browsers: Chrome, Edge.
• ITIL Management.
• Salesforce Case Management – Network Infrastructure Management – Multifactor Tokens.

Nice to Have

• BofA CashPro, CitiDirect, HSBCnet, JPM Access, BNY Mellon, Bottomline Technologies, Finastra.

Qualifications

• Proven experience in technical support, treasury management, or banking operations.
• Strong analytical and problem-solving skills.
• Excellent communication and client relationship management skills.
• Ability to make independent decisions and handle technical client scenarios.

Pay

The typical base pay range for this role is between $84K - $103K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation.

Benefits

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA).