Client Delivery Specialist (Legal Support)

About the Role

The Client Delivery Specialist serves as a key operational partner for attorneys, managing workflow, administrative support, and cross-functional coordination to enhance practice efficiency.

Responsibilities

• Manage full lifecycle workflow, anticipate attorney needs, and track project milestones using workflow management software.
• Coordinate new matter intake, conflict checks, and engagement processes.
• Assist with billing, collections, and monitoring matter budgets.
• Serve as liaison for client communications, handle sensitive information, and support calendar and travel arrangements.
• Prepare, edit, and manage legal documents with accuracy and confidentiality.
• Contribute to practice-specific tasks, share knowledge, and participate in team meetings.
• Leverage automation, AI, and technology tools to streamline processes and improve service delivery.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of support experience, including 3+ years in legal assistance.
• Proficiency in Microsoft Office, strong communication, and problem-solving skills.
• Ability to handle confidential information, prioritize tasks, and work proactively with minimal supervision.
• Excellent organizational skills, adaptability to new technologies, and relationship management capabilities.

Additional Notes

The role requires a service-oriented mindset, attention to detail, and accountability.

Benefits

• Health coverage
• Retirement plans
• Paid time off