Client Delivery Specialist

Responsibilities

• Cook up client requirements: Document, submit, track, communicate, and monitor client program requirements post-implementation while helping clients match needs with operationally efficient delivery options.
• Build bridges: Partner with internal teams across Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services to execute client deliverables and provide agreed reporting from internal tools.
• Support the front line: Resolve client-specific information needs, update training for agents, and complete documentation to enhance service delivery quality.
• Monitor the beat: Proactively track satisfactory resolution of client technical support issues by appropriate internal teams while maintaining working knowledge of significant tools and systems.
• Communicate clearly: Coordinate with internal teams to provide timely updates on client needs and ensure consistent communication throughout the client lifecycle.

Qualifications

• Educational background: Bachelor's degree or equivalent preferred (healthcare, health science, wellness, customer service, business management, operations, logistics).
• Experience: 1-3+ years professional experience in operations/logistics, customer service, customer management, software implementation, or project management.
• Industry expertise: Previous SaaS, health/wellness, or healthcare industry experience preferred.
• Technical skills: Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive), working knowledge of Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA, Confluence, and previous Salesforce experience preferred.
• Soft skills: Strong analytical and problem-solving capabilities with ability to identify and resolve operational issues.

Benefits

• Competitive base salary and benefits effective day one.
• Comprehensive medical and dental through our own health solutions (yes, we use what we build).
• Paid Time Off—rest and recharge time is non-negotiable.
• Mental health support, retirement planning, and financial protection.
• Professional development with clear career progression and learning budgets.
• Mission-driven culture where diverse perspectives drive real impact on people's health.

Compensation

This position offers a base salary range of $60,000-$65,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.