Client Delivery Specialist

About the role

Join the team that powers how Hinge Health comes to life for our clients and their members. As a Client Integration Associate, you’ll sit at the intersection of data operations and Customer Success, managing the file-based data connections and workflows that drive eligibility, marketing, reporting, and more.

Responsibilities

• Learn Hinge Health’s integration architecture, file standards, and core systems for eligibility, marketing, and reporting.
• Manage inbound file operations to ensure timely delivery, accurate processing, and data integrity, escalating issues as needed.
• Maintain organized file systems and documentation, including tracking data providers, formats, delivery schedules, and file storage.
• In your first 6 months, identify, investigate, and resolve data and processing issues to maintain data integrity and meet client expectations.
• Support partner system integrations to improve user experience, ensuring smooth operations and addressing technical concerns in collaboration with Engineering and other stakeholders.
• Track and report on key performance metrics such as processing volumes, success rates, and system performance to identify opportunities for improvement.
• In your first year and beyond, partner cross-functionally (Customer Success, Growth/Operations, Revenue Operations, Data/Engineering) to shorten time from data arrival to readiness and raise overall data quality.
• Manage outbound data-sharing processes with external partners to ensure accuracy, compliance, and timely delivery.
• Help refine and automate integration workflows, leveraging AI tools and process improvements to reduce manual work and improve reliability over time.

Requirements

• Experience working on data integrations in an operational or customer-facing context (for example, secure file exchange, data normalization, APIs, scheduling/monitoring).
• Tech-savvy with strong adaptability to work efficiently across various software systems and tools on a daily basis.
• Practical familiarity with file-based workflows and operational hygiene: data mapping, managing configurations, validating test files, and documenting SOPs/runbooks.

Qualifications

• Basic qualifications: Experience working on data integrations in an operational or customer-facing context (for example, secure file exchange, data normalization, APIs, scheduling/monitoring).
• Preferred qualifications: Experience at a high-growth technology company, prior experience working with healthcare-related data feeds, familiarity with AI tools and workflows to streamline data operations, troubleshooting, and documentation.
• Technical skills: Comfortable working with large datasets and different file types; advanced Excel skills and basic SQL skills; experience with BI and data visualization tools.
• Ability to collaborate with Engineering and cross-functional partners to diagnose issues, implement fixes, and improve systems over time.

Skills

You’re operations-minded and detail-oriented, with a strong sense of ownership for data quality and reliability. You’re tech-savvy and comfortable learning new tools and systems to keep complex data workflows running smoothly. You’re a clear communicator who can coordinate vendors, partners, and internal teams across parallel launches and ongoing maintenance.

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401(k) retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development and support your wellbeing with lifestyle and professional development stipends.
• Grow with us: Participate in our Employee Stock Purchase Plan (ESPP) with discounted company stock and easy payroll deductions so you can share in Hinge Health’s long-term success.

Pay

$80K - $120K

Schedule

Hinge Health Hybrid Model: Employees in hybrid roles are required to be in the office 3 days/week.