Client Delivery Specialist - Assistant Vice President

Responsibilities

• Analyze and explain portfolio performance results.
• Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
• Work with clients and partners to resolve data issues.
• Create custom reports based on client-specific needs.
• Liaise with vendor partners for enhancements, and system and data issues.
• Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
• Establish operational effectiveness through the development/adoption of policies, procedures, and controls.

Qualifications

• 7+ years of experience in a related field.
• Bachelor's degree from a rigorous undergraduate program.
• Excellent customer relation skills and able to foster and maintain effective relationships.
• Strong understanding of financial instruments.
• Experience with RIA/Wealth Management Policies, Procedures, and Client Service.
• Experience working with wirehouses and/or custodians such as Pershing, Schwab, or Fidelity.
• Proactive assessment and action on client and company needs.
• Organized and self-motivated with the ability to prioritize tasks and meet deadlines.
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities.
• Comfortable with technology, software tools & applications: Able to learn new software quickly.
• Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro or similar wealth management platforms.
• Strong MS Excel & PowerPoint skills.
• Basic knowledge of database concepts, and any type of programming.
• Working knowledge of Photoshop, HTML design, and/or similar tools.
• Knowledge of various financial products and indices, particularly: Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA Alternative investments Performance reporting calculations and methodologies Portfolio management and rebalancing.
• Critical thinker, that possesses strong problem-solving skills and is able to summarize information clearly and concisely, both written and verbal.
• Collaborative and able to thrive in a team environment while working independently.
• Able to learn quickly and adapt to an expanding environment.

Pay

The base salary range for this role is $90,000 to $120,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

Schedule

Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.