Client Delivery Manager

We need to output HTML fragment with sections: About Us? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the job posting. Content: - About Us: description of Opensity Solutions, mission. - Job Description: description of role, responsibilities broken into sections: Site Management & Client Relationship, Team Leadership & Supervision, Operational Service Delivery, Reporting & Process Improvement, Compliance & Administration. - Position Requirements / Experience / Education: list of requirements. - The Compensation range: $80,000 to $90,000 USD per year. Also mention actual compensation dependent upon location, skills, experience, qualifications. - Benefits: list of benefits: Medical insurance, Dental insurance, Vision insurance, 401(k) retirement plan, Paid Time Off (PTO). - EEO statement: we need to remove boilerplate EEO/equal-opportunity etc. So we drop that. - Also there is mention about accommodation etc. That's also EEO/legal boilerplate; we should drop. Thus we need sections: maybe "About the company" or "About Us"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we can adapt: "About the role" could be job description overview. "Responsibilities" could list duties. "Requirements" could list position requirements. "Benefits" list benefits. "Pay" compensation range. Possibly "Schedule" not mentioned, so omit. We should not repeat job title as heading. So we don't need heading for "Client Delivery Manager". We'll have headings: About the role (maybe a brief summary), Responsibilities (list duties), Requirements (list experience/education), Benefits, Pay. We need to preserve all substantive information. Let's extract. About Us: "Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best." We could put that under "About the role"? Actually "About the role" is more about the job, but we could also have "About the company". However instruction only gave examples; we can use any heading as long as it's

  . Probably better to have "About the company" or "About Opensity". But they said use headings e.g. About the role, Responsibilities, etc. It didn't forbid other headings, but to be safe we could use "About the role" for a summary of the role (the Job Description paragraph). Then we could have "About the company" maybe not needed. But we need to preserve About Us content. Where to put it? Could be a section "About the company". The instruction didn't forbid that; it just gave examples. It said "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those exact headings or others, but they gave examples. It's safer to stick to those headings. However we need to include About Us content somewhere. Could we put it under "About the role"? That heading is for role description, not company. But we could incorporate company info into that section as prose. The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". It didn't say we cannot include company info under About the role. So we could put a paragraph under

  About the role

  that includes both the role summary and company description. That would preserve all info. Alternatively we could have a separate heading "About the company". But that is not in the examples; but not prohibited. However they said "Prefer a few substantive sections over many thin ones." Adding another heading may be okay but could be considered thin if we only have a short paragraph. Better to incorporate. Thus:

  About the role

  Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The role of Client Delivery Manager is a key leadership role responsible for ensuring the smooth operation of onsite technical support services. This position entails overseeing the onsite support team, managing service delivery, and maintaining high standards of customer satisfaction. The Client Delivery Manager will collaborate with various departments to optimize processes and drive continuous improvement initiatives in onsite support operations.

  Then responsibilities: we have several sub-sections: Site Management & Client Relationship, Team Leadership & Supervision, Operational Service Delivery, Reporting & Process Improvement, Compliance & Administration. We can combine into a single
  • list, but each duty is a sentence. Better to make each bullet a duty. We'll extract each bullet. From Site Management & Client Relationship: - Serve as the principal liaison between Opensity Solutions, on-site employees, and the client - Ensure consistent communication with the client regarding service delivery, staffing, and operational performance - Demonstrate knowledge of all services, turnaround times, and client expectations - Maintain strong client relationships and ensure high levels of client satisfaction - Identify opportunities to expand services and improve operational efficiency Team Leadership & Supervision: - Supervise, delegate, and support all on-site employees to ensure productivity and service standards are met - Recruit, interview, hire, and onboard new employees for site-level positions - Train, coach, evaluate, and develop employees to support professional growth and performance improvement - Schedule staff to ensure full coverage of operating hours while minimizing overtime - Promote a professional, service-driven team environment Operational Service Delivery: - Oversee all on-site service functions including mail, copy, print, scan, reception, hospitality, and facilities support - Ensure accurate and timely completion of all service requests per client standards - Maintain organization and readiness of office support areas including copy rooms, kitchens, conference rooms, and common areas - Ensure proper handling of mail, packages, and courier services according to established procedures - Support basic facilities coordination including office moves, equipment support, and workspace organization Reporting & Process Improvement: - Track operational performance and productivity metrics for site operations - Assist in preparing monthly reports for leadership and client review - Identify opportunities to improve workflow efficiency, service quality, and operational consistency - Support implementation of process improvements and best practices across the site Compliance & Administration: - Ensure compliance with company policies, client requirements, and safety procedures - Maintain documentation related to staffing, scheduling, and operational performance - Support administrative tracking of site operations and service delivery requirements We'll put these under

    Responsibilities

    with a
    . Next, Requirements: Position Requirements / Experience / Education: - High School Diploma required; Associate’s or Bachelor’s degree preferred - 3+ years of supervisory experience in a client service, office services, hospitality, or facilities environment - Strong leadership and people management skills with the ability to develop and motivate teams - Excellent communication, organizational, and problem-solving skills - Ability to work independently with minimal supervision - Proficiency in Microsoft Office (Word, Excel, Outlook) - Ability to lift or move 40 lbs. or greater - Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs. - Ability to walk, bend, kneel, stand or sit for an extended period of time We'll put under

    Requirements

    with
    . Benefits: list: - Medical insurance - Dental insurance - Vision insurance - 401(k) retirement plan - Paid Time Off (PTO) Under

    Benefits

    . Pay: The Compensation range for this role is 80,000 to 90,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. We need to include that. Under

    Pay

    ... maybe include both sentences. We should not include Schedule as not mentioned. We must not include EEO boilerplate. We need to ensure we don't include any filler like "commensurate with experience". Not present. We need to preserve all substantive information: we have included About Us content, mission, role description, responsibilities, requirements, benefits, pay. Check for duplication: we included About Us content in About the role section. That's fine. Check for any missing: The mission statement is included. The capabilities list is included. Good. Check for any mention of "Opensity is committed to fostering an inclusive, equitable, and accessible workplace." That's EEO boilerplate; we should remove. Also the paragraph about equal employment opportunities, accommodation, etc. Remove. Check for any mention of "All eligible employees receive access to a comprehensive benefits package, including:" we kept that as intro to benefits list; we can keep that as prose before the list or incorporate into list. The instruction: Use

    for prose. So we could have a

    before the

    for benefits. But we could also just have the list; but to preserve the sentence we could include a

    then the list. However the instruction says use

    • for any list of duties/requirements/benefits, and

      for prose. So we can have a

      that says "All eligible employees receive access to a comprehensive benefits package, including:" then the

      . That's fine. Similarly for Pay: we could have a

      with the sentences. Now ensure we don't have any empty sections. Now produce HTML fragment. We'll output:

      About the role

      Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights