Client Delivery Executive, Healthcare

About the role

The Client Delivery Executive (CDE) is a senior client relationship leader responsible for building and expanding strategic partnerships with some of SS&C Health’s most important healthcare clients. Serving as a trusted advisor and executive point of contact, the CDE develops a deep understanding of each client’s business, strategic priorities, operating environment, and evolving needs.

Responsibilities

• Serve as the senior relationship leader and primary executive point of contact for assigned strategic healthcare clients.
• Develop trusted relationships with senior executives and key stakeholders across health plans, PBMs, pharmacy organizations, and other healthcare organizations.
• Build a deep understanding of each client’s business strategy, market dynamics, operating model, technology environment, regulatory priorities, and long-term objectives.
• Establish and maintain a comprehensive client strategy and account plan that identifies priorities, relationship opportunities, risks, growth opportunities, and executive engagement needs.
• Provide executive oversight of the overall client experience and ensure SS&C consistently delivers against contractual commitments, strategic priorities, and client expectations.
• Proactively identify relationship, operational, delivery, and commercial risks and mobilize the appropriate internal leaders before issues materially impact the client.
• Coordinate executive sponsorship and ensure appropriate SS&C leadership engagement across the client relationship.
• Partner with Product and Technology leaders to connect client priorities with SS&C Health’s product strategy, roadmap, and investment areas.
• Maintain strong knowledge of the healthcare market, including payer operations, pharmacy and PBM dynamics, healthcare technology, regulatory trends, and emerging client needs.
• Identify opportunities to expand the relationship by connecting client business challenges with additional SS&C Health capabilities and solutions.
• Partner closely with Sales on account growth while maintaining primary focus on the long-term health, value, and strategic strength of the client relationship.
• Maintain a clear view of overall client health, including satisfaction, executive relationships, delivery performance, financial performance, risks, renewal outlook, and growth potential.
• Drive strong client retention and establish SS&C Health as a strategic partner rather than simply a technology or services vendor.

Requirements

• 10+ years of progressive experience in healthcare, with significant experience managing complex, enterprise-level client relationships.
• Strong understanding of the health payer and/or pharmacy ecosystem, including health plans, PBMs, pharmacy operations, healthcare technology, claims administration, or related services.
• Demonstrated success building trusted relationships with C-suite and senior healthcare executives.
• Experience managing large, complex accounts involving multiple products, services, stakeholders, and internal delivery teams.
• Strong executive presence with the ability to navigate difficult conversations, influence decisions, resolve conflict, and build alignment across organizations.
• Able to translate client business objectives into actionable priorities for internal product, technology, operations, and service teams.
• Commercial mindset with experience supporting client retention, renewals, account expansion, and strategic growth.
• Able to operate effectively in a matrixed organization and mobilize cross-functional teams without relying on direct authority.
• Strong judgment and ability to recognize emerging client risks, determine when executive intervention is needed, and drive issues to resolution.
• Excellent communication, presentation, negotiation, and relationship-management skills.

Qualifications

• Bachelor’s degree required; advanced degree or equivalent healthcare industry experience preferred.

Benefits

• Comprehensive total rewards package including medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.
• Base salary range: $120,000 USD to $160,000 USD, depending on location.
• Discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company’s discretion.

Pay

• New Jersey: $120,000 USD to $160,000 USD.
• New York: $120,000 USD to $160,000 USD.
• Washington: $120,000 USD to $160,000 USD.
• Colorado: $120,000 USD to $160,000 USD.
• Illinois: $120,000 USD to $160,000 USD.
• Massachusetts: $120,000 USD to $160,000 USD.

Schedule

• Remote work option available.