Client Delivery Associate

About the role

The Client Delivery Associate role works with world-class companies and clients, including multiple Fortune 500 companies as well as top tech and management consulting companies, to understand their needs and deliver high-impact research projects to help them uncover insights to answer their toughest business questions.

Responsibilities

• Facilitate connections between clients and experts through our marketplace
• Understand the granular needs of the clients and help them design their knowledge requests
• Absorb in detail the specific knowledge of the request and onboard them to the platform
• Prioritize and multi-task in a fast-paced environment with clients and experts covering all imaginable sectors of expertise, geographies etc.
• Learn about new technologies, industries, topics daily and find ways to codify the requests into NewtonX’s knowledge graph
• Learn new things, mentor and share knowledge with team members
• Be a client partner, and ensure our client stakeholders maintain their trust in NewtonX as the go-to B2B research partner of choice
• Drive the core value of the company: connecting experts to clients

Requirements

• 0 - 2 years of professional work experience
• Loves challenging the status quo
• Enjoys solving problems. Takes difficult challenges and provides creative solutions
• Enjoys learning (will learn about topics as broad as AI and as narrow as IoT in Retail in Thailand)
• Thinks on their feet. Rolls with the punches when things change (no day is the same!)
• Enjoys team collaboration, communication, listening, and advocating
• Communicates clearly, writes well, succinctly, and effectively
• Enjoys working independently and efficiently with minimal direction and under pressure
• Smart, quick, thoughtful, and resourceful problem solver
• Strong client service orientation; confident, professional, and pleasant style, and a can-do attitude to deliver great service

Qualifications

• Bachelor's degree in relevant field of study

Skills

• Excellent communication skills
• Ability to multitask and prioritize
• Strong problem-solving skills
• Knowledgeable about current technologies, industries, and topics

Benefits

• Compensation: $73,250 base salary + performance bonus + benefits package
• Development: Career advancement and training opportunities
• Comprehensive Benefits: Excellent medical, dental, and vision insurance
• Retail: 401k match with immediate vesting
• Perks: Health savings/flexible savings account, and pre-tax commuter benefits
• Work-Life Balance: Paid time off: vacation, holidays, sick, and parental leave
• Great Culture: A diverse, collaborative, and positive culture where we invest in and celebrate each other's success (happy hours, team projects, and retreats)

Pay

• $73,250 base salary + performance bonus

Schedule

• Full-time

What We Offer

• Compensation: $73,250 base salary + performance bonus + benefits package
• Development: Career advancement and training opportunities
• Comprehensive Benefits: Excellent medical, dental, and vision insurance
• Retail: 401k match with immediate vesting
• Perks: Health savings/flexible savings account, and pre-tax commuter benefits
• Work-Life Balance: Paid time off: vacation, holidays, sick, and parental leave
• Great Culture: A diverse, collaborative, and positive culture where we invest in and celebrate each other's success (happy hours, team projects, and retreats)