Client Delivery Advocate - Analyst

About the Role

iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This individual must be comfortable working in a dynamic, performance-driven, fast-paced environment and is committed to delivering a high-quality, accurate product on a time-sensitive basis. The role is a mix of finance and technology.

Responsibilities

• Financial Reporting and Data Aggregation tools.
• Analyze and explain portfolio performance results.
• Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
• Analyze private equity and hedge fund statements for input into system.
• Consolidate data from multiple sources and custodians.
• Provide accurate and timely statements and data entry.
• Generate reports as needed.
• Work with clients and partners to resolve data issues.
• Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support, and issue management.
• Maintain software maintenance, system setup, and configuration, including new client setup, new financial account and asset set-up, and classification.
• Assist in data feed management, create custom reports based on client-specific needs, liaise with vendor partners for enhancements, and resolve system data issues.
• Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
• Establish operational effectiveness through the development, adoption of policies, procedures, and controls.

Qualifications

• Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field.
• Excellent customer relations skills.
• Ability to foster and maintain effective relationships.
• Proactively assess and act upon client and company needs.
• Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines.
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities.
• Comfortable with technology, software tools, and applications, and able to learn new software quickly.
• Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming. Working knowledge of Photoshop, HTML design, or similar tools is a plus.
• Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors work.
• Critical thinker that possesses strong problem-solving skills and can summarize information clearly and concisely, both written and verbally.
• Devotion to collaboration and ability to thrive in a team environment while working independently.

Benefits

• Comprehensive benefits package including an employer-matched retirement plan.
• Generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling.
• Parental leave and unlimited paid time off (PTO).

Pay

The base salary range for this role is $62,000 to $70,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus.

Schedule

Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.