Client Coordinator

This is a Fully Remote Job About Our Client:The organization operates within the insurance brokerage and consulting industry, addressing client needs for employee benefits programs across the United States. Founded in 2007 and headquartered in New York City, it has expanded to over 4,000 employees nationwide with more than 60 offices. The company supports regional and global client requirements through local market knowledge and industry expertise, maintaining a focus on growth and client service. About the Opportunity:The CLIENT COORDINATOR role supports the management and servicing of employee benefits programs by assisting Client Executives and Client Managers. This position ensures the smooth administration of benefits accounts and contributes to client satisfaction and retention through effective coordination and service delivery. Responsibilities: Assist in preparing materials for client meetings, including agendas, reports, and presentations Process billing on receipt, update internal systems, client portals, and prepare invoices Support completion of reports such as 5500 filings, audits, benchmarking, and financial analyses Provide open enrollment support through communication materials, meetings, and health fairs Help resolve client and employee issues related to billing and claims Build collaborative relationships within the team and with clients Manage workflow priorities with Client Executive/Manager to meet goals Maintain up-to-date records and documentation in agency management systems Communicate effectively and provide guidance to achieve business objectives Stay informed on industry developments, legislation, and technology affecting benefits Maintain a professional image in actions and appearance Requirements: General knowledge of employee benefits coverages and services Intermediate proficiency with Microsoft Office including Outlook, Word, PowerPoint, and Excel Strong attention to detail, time management, and multitasking skills Ability to work independently and collaboratively in a fast-paced environment Good interpersonal and communication skills High school diploma required; some college preferred Prefer two or more years experience in benefits consulting, brokerage, insurance carrier, or TPA Ability to handle sensitive and confidential situations with high interpersonal skill Washington Life, Disability (health), Travel license preferred or willingness to obtain within 60 days Valid Driver License Pay Range and Compensation Package: The hourly pay range for this position is $35.89 - $38.47 per hour for standard 37.5-hour workweeks Compensation is determined based on experience, skills, training, certifications, education, internal equity, and market data Eligibility for bonuses and a comprehensive benefits package Benefits & Perks: Generous paid time off including managed PTO for salaried employees, 22 PTO days for hourly employees, 12 paid holidays, and 4 early-close days Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Employee referral bonus program Employee recognition programs and resource groups Professional development opportunities including mentorship and tuition reimbursement Unique benefits such as pet insurance, identity theft and fraud protection, legal planning, family planning, and menopause support 401(k) matching Medical, dental, and vision insurance Wellness and employee assistance programs Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.