Client Coordinator

About the role

A Pool Day is seeking a Client Coordinator for a temporary position that has the potential to become permanent. As a brand ambassador, you will ensure every customer interaction reflects our commitment to superior service and help maintain our industry-leading reputation by embodying our core values.

Responsibilities

• Pool Service: Scheduling, dispatching, and routing technicians; monitoring appointments; managing service agreements; creating service calendars; updating customers on schedule changes; and maintaining customer files.
• Office/Administrative: Providing customer assistance via phone, email, and in person; selling club memberships; and managing warranty claims.

Requirements

• Ability to work under pressure
• High school diploma or equivalent
• Strong customer service skills
• Punctual and dependable
• Follow company core values (positivity, can-do attitude, passion, integrity, honesty, accountability, reliability, and exceptional customer service)
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Computer skills and knowledge of Gmail, Microsoft Office, Word, and Excel
• Dispatching experience

Benefits

• Bonus based on performance
• Opportunity for advancement