Client Coordinator

About the role

The Client Coordinator is a passionate supporter of our Elase Med Spas. This person is integral to delivering a best-in-class client experience in our spas. This individual is responsible for all point-of-sale processes.

Responsibilities

• Provide best-in-class client service.
• Oversee the full point-of-sale functions in the spa.
• Answer all inbound communication and convert prospective inquiries into consultations.
• Maintain a highly professional work environment and adhere to all internal policies regarding medical privacy and compliance.
• Own the appointment lifecycle for clients including appointment reminders, check-in, cancellations, and rebooking.
• Oversee client membership maintenance including selling, addressing concerns, and being the subject matter expert for our membership model.
• Work directly with the General Manager to ensure sales goals and all key performance indicators are met.
• Create a welcoming environment for all clients, ensuring that our client service standards are met with every interaction.
• Support the spa with administrative and office tasks.
• Perform opening and closing procedures.
• Handle client concerns and escalations professionally; escalating as needed.
• Maintain an understanding of all products and services offered at Elase.
• Report any incidents regarding clients.
• Aid with other duties as assigned by management.

Requirements

• High school diploma required; associate degree or above preferred.
• 2+ years of customer service experience required.
• Experience in the aesthetics or beauty industry preferred.

Qualifications

• Excellent team player who thrives in a team environment.
• Superb multi-tasker with the ability to prioritize client experience while maintaining a high-level of accuracy.
• Excellent written, verbal, and interpersonal skills.
• Fluent in computer and phone skills; technical knowledge of various software and applications (MS Office Suite, HubSpot, etc.).
• (Ability to learn modern technologies quickly).
• Genuine interest in the aesthetics industry.
• Experience with Zenoti preferred.
• Experience in a medical office preferred.

Benefits

• Affordable health, dental and vision insurance with company contributions towards premiums.
• Company paid disability and life insurance.
• 401k with company match.
• Paid Time Off.

Pay

Full-time, ranging 30-40 hours a week depending on the needs of the business. Must be available to work Saturdays. Must be available to work when our locations are open (including nights, weekends, and federal holidays).

Schedule

Must be able to remain in a stationary position for extended periods of time. Must be able to constantly move around the spa and occasionally lift and move objects.