Client Coordinator

Fort Collins, CO • $21-$24/hour + on-call bonus opportunities

About the role

At Almost Family, we believe care should feel personal, consistent, and compassionate—for both our clients and our team. We are looking for a Client Coordinator who thrives in a fast-paced environment and is passionate about supporting seniors, caregivers, and high-quality care in our community.

Responsibilities

• Manage and coordinate caregiver schedules to ensure reliable, consistent care
• Serve as a key point of contact for clients and families, providing support and solutions
• Maintain and update individualized care plans with accuracy and attention to detail
• Support and communicate with caregivers in the field and in the office
• Utilize CRM systems (WellSky or similar) for scheduling, documentation, and tracking
• Assist the Director in maintaining optimal standards of care and compliance
• Answer phones, assist customers, and handle day-to-day office coordination
• Participate in on-call rotation (including weekends/after-hours) to support urgent needs
• Step in to problem-solve quickly and calmly in dynamic situations
• Assist with light marketing and community engagement efforts

Requirements

• Bilingual (preferred)
• Experience with scheduling systems and CRM platforms
• Tech-savvy and quick to learn new systems
• Friendly, positive, and professional communication style
• Calm under pressure with strong problem-solving skills
• A genuine heart for seniors and those who care for them
• Career-driven, reliable, and solution-oriented
• Team player who can also take initiative independently

Benefits

• A supportive, team-centered culture rooted in compassion and trust
• Meaningful work that directly impacts seniors and families
• Opportunity for growth in a rapidly expanding organization
• Leadership that values communication, consistency, and quality care
• Competitive pay + additional compensation for on-call responsibilities