Client Computing Engineer

General Description

The Client Computing Engineer plays a critical role designing and deploying client computing related solutions inclusive of people, process and technology. The engineer designs, implements and defines roll-out processes for end user computing devices including hardware, software and operating systems. The engineer also supports and extends current Office365, Microsoft365 (365 Services) and end user focused virtualization technologies. This role sets the strategic technical direction of client computing, end user related cloud computing services and identity and access management (IAM).

Experience, Skills, Training, And/Or Education Required

• Bachelor’s degree or equivalent combination of education and experience in Computer Science, Engineering, Service Desk, or a related field.
• Microsoft 365 Certified: Fundamentals, Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft 365 Certified: Messaging Administrator Associate, Microsoft Certified: Windows Virtual Desktop Specialty preferred not required.
• 8+ years of recent experience designing and implementing client computing related solutions (technology, infrastructure, tools, and services).

Experience

• Experience in, but not limited to, some or all of the following technology areas:
• 365 Services
• Active Directory (including AAD) operations and group policy
• InTune for mobile device management and application management (MDM/MAM) and configuration management
• End user device patching
• AAD SSO integrations
• Windows desktop operating systems (10/11)
• Software packaging processes and technology
• Workstation imaging processes and technology (MDT)
• Creating and modifying scripts with modern tools such as PowerShell
• Supporting and implementing changes for Azure Active Directory including Enterprise Applications, Conditional Access policies, Self Service Password Reset
• Creating and modifying scripts with modern tools such as PowerShell
• Software packaging and deployment solutions
• Security controls such as MFA, SSO/Federation, EDR (Microsoft Defender ATP or similar), anti-malware (Symantec), whole disk encryption, etc.
• Migrating customers to Microsoft365/O365 services
• Implementing and supporting Azure Virtual Desktop services
• LAN\WAN\VPN\Wireless technologies and concepts

Working Experience

• Working experience with, but not limited to, the following process areas:
• Incident management
• Problem management
• Change management
• Patching
• Identity and access management (IAM)
• Lifecycle planning
• Asset management
• Configuration management

Reporting Relationships

Position operates as part of the IT Service Desk team under the Manager of Client Computing.

Essential Job Functions

• Fundamental job requirements which an individual must be able to perform in order to accomplish the basic duties of the job.
• Design future end user computing solutions including hardware, operating systems, security hardening, virtualization, deployment approaches, and related support processes.
• Design, deploy and support 365 Services including Microsoft Teams, Exchange Server and Exchange Online, Sharepoint, OneDrive, Enterprise Mobility and Security (EM&S) services, Microsoft Azure, Active Directory, Azure Active Directory (AAD), Configuration Manager, InTune, etc.
• Work with IT Service Desk, Network and Server to advise and guide on 365 Services and the integration of these services into existing environments.
• Serve as level three support for issues escalated through the IT Service Desk.
• Serve as a point of escalation for team member’s issues requiring a higher degree of expertise or discretion to resolve and ensure timely resolution of issues by focusing on root cause analysis and implementing corrective action plans.
• Act as principal designer for IT Service Desk related solution architectures.
• Lead /participate in the requirements gathering, design, implementation, and enhancement of IT Service Desk related solutions to meet High’s business objectives.
• Aid in the creation and maintenance of multi-year functional roadmaps.
• Contribute to the development of overall strategy, tactics, planning and execution of initiatives to support IT services.
• Apply best practices for IT service management.
• Define life-cycle management for infrastructure technologies.
• Challenge existing architectures, technology decisions, practices and cost structures to drive optimized service levels, cost efficiency, and service performance.
• Identify opportunities to improve global standardization and organizational efficiencies.
• Regularly evaluate industry trends, changes, innovations, and maturity to recommend and plan the introduction of new technologies.
• Stay abreast of technological developments to provide business partners with best-in-class economics for necessary infrastructure.
• Develop, implement, and maintain best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained.
• Provide 24x7x365 response and support after hours for critical IT incidents when designated on-call.
• Periodically work off hours (nights and weekends) to complete planned operations or project work.