Client Compliance Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Upload and maintain client billing agreements and client requirements correspondence (including emails) into billing guideline folders and client sites
• Continually re-engineer policies and processes to ensure that bills are rendered in compliance with client requirements
• Implement new client guidelines in Elite 3E and work with Rates team for rate set-up
• Create and maintain client billing rules, biller checklist, and partner summaries
• Create processes to audit client bills before rendering
• Identify, research and track bills for those not paid in full; correspond with clients to identify any issues and potentially recoup payments
• Develop relationships with partners and secretaries to expand knowledge of client requirements
• Regularly communicate policies to partners, timekeepers and secretaries
• Work closely with the billing team to designate individuals as "billing policy experts" for individual clients' billing policies as a resource for the team
• Work closely with E-Bill Coordinator and the billers on day-to-day e-billing issues
• Develop and enhance process to obtain required information from partners or codes from clients before bills are rendered

Qualifications

• Strong written and oral communication skills
• Strong interpersonal skills
• Strong attention to detail skills
• Proactive Results oriented
• Good organizational skills
• Ability to deal with all levels of firm personnel and client contacts
• Comprehensive analytical and problem solving skills
• Ability to work independently
• Experience and expertise with Microsoft office suite
• Prior law firm billing department experience
• Bachelor's degree required