Client Claims Consultant

About the role

The Benefits Consultant serves as a “single point of contact” for the relationship management team, clients, and brokers of specific large and national account clients and groups. Key relationship builder and strategic partner, aiding in enhancing the client experience and building trust. This role will act as the day-to-day contact to handle inquiries, resolve issues, escalations, and be a subject matter expert on claims.

Responsibilities

• Act as the primary claims resource for national specialty group accounts, addressing escalated or complex claims inquiries from both internal staff and external clients.
• Partner with field sales, account management, and underwriting teams to resolve claims issues efficiently and accurately.
• Provide proactive claims education, training, and support to field and client teams.
• Analyze claims trends, identify root causes of recurring issues, and recommend process improvements.
• Liaise with Legal, Compliance, and Product teams to interpret policy language and ensure claims are handled in accordance with regulatory and contractual requirements.
• Represent the claims department in client meetings, presentations, and audits as needed.
• Maintain up-to-date knowledge of industry best practices, regulatory changes, and specialty group needs.
• Proven expertise in claims management with a strong commitment to customer service.
• Advanced analytical abilities, keen attention to detail, sound judgment, and critical thinking skills.
• Outstanding written and verbal communication skills, including the capability to create and deliver presentations to clients.
• Effective collaboration, strong problem-solving abilities, and demonstrated teamwork.
• Creative thinking and problem-solving skills, with the ability to evaluate options, identify alternatives, and drive solutions.
• Ability to work autonomously and thrive in uncertain or minimally guided situations.
• Strong analytical skills, including the capacity to generate reliable reports and documentation across various topics.
• Excellent organizational skills, adept at multitasking in a fast-paced environment, maintaining attention to detail, and prioritizing tasks.
• Results-oriented mindset with a dedication to continuous improvement.

Requirements

• Bachelor’s degree required, or equivalent combination of education and experience
• 3+ years of insurance-related experience in claims preferred
• Employee Benefits, Disability, and/or Supplemental Health Insurance experience preferred

Qualifications

• Proven expertise in claims management with a strong commitment to customer service.
• Advanced analytical abilities, keen attention to detail, sound judgment, and critical thinking skills.
• Outstanding written and verbal communication skills, including the capability to create and deliver presentations to clients.
• Effective collaboration, strong problem-solving abilities, and demonstrated teamwork.
• Creative thinking and problem-solving skills, with the ability to evaluate options, identify alternatives, and drive solutions.
• Ability to work autonomously and thrive in uncertain or minimally guided situations.
• Strong analytical skills, including the capacity to generate reliable reports and documentation across various topics.
• Excellent organizational skills, adept at multitasking in a fast-paced environment, maintaining attention to detail, and prioritizing tasks.
• Results-oriented mindset with a dedication to continuous improvement.

Skills

• Proven expertise in claims management with a strong commitment to customer service.
• Advanced analytical abilities, keen attention to detail, sound judgment, and critical thinking skills.
• Outstanding written and verbal communication skills, including the capability to create and deliver presentations to clients.
• Effective collaboration, strong problem-solving abilities, and demonstrated teamwork.
• Creative thinking and problem-solving skills, with the ability to evaluate options, identify alternatives, and drive solutions.
• Ability to work autonomously and thrive in uncertain or minimally guided situations.
• Strong analytical skills, including the capacity to generate reliable reports and documentation across various topics.
• Excellent organizational skills, adept at multitasking in a fast-paced environment, maintaining attention to detail, and prioritizing tasks.
• Results-oriented mindset with a dedication to continuous improvement.

Pay

The pay range for the role is $82,000 to $100,000. The specific offer will depend on an applicant’s skills and other factors.

Schedule

This role is a full-time, in person role at either of the locations below:

• Portland, ME
• Chattanooga, TN
• Columbia, SC
• Chicago, IL

Benefits

Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The company is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance

Chubb is committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.