Client Care Specialist PRN

About the role

Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment.

Responsibilities

• Using a trauma-informed, client-centered approach to provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals as applicable.
• Ensure coordinated client care with key community partners.
• Act with client in mind and work to meet client's needs and expectations to the extent possible.
• Maintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, program and agency records in agency databases including CSN, Raiser's Edge and Timeforce.
• Research, write, and manage grant reporting and grantor relationships as assigned by supervisor.
• Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
• Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
• Participate in community meetings and committees as assigned by supervisor.
• Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
• Contribute to quality of services by staying informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
• Maintain and develop skills and knowledge by attending training and ensure licensure and certifications are up to date as needed for the job.
• Contribute to agency effectiveness by performing other duties as assigned.

Qualifications

• High School Diploma, GED, or Equivalent.
• Experience working with victims or experience in human services (preferred).
• Spanish-speaking (preferred).

Physical requirements

• Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, twist, carry, push, pull or otherwise move objects, including the human body.
• Ability for close vision, distance vision, color vision, depth perception, and ability to adjust focus to perform an activity to determine accuracy and thoroughness of work assignment.
• Ability to reach, stand, crouch, walk, and finger, grasp, sit, twist, talk, hear, and perform repeated motions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee must have access to transportation that allows them to meet all job requirements in a timely fashion.
• Position may require staff to work outside of the typical work hours as the agency provides services 24/7.

This response is AI-generated, for reference only.