Client Care Coordinator – Where Organization Meets Compassion

Key Responsibilities

• Schedule and coordinate caregiver schedules for new and existing clients.
• Monitor and adjust daily schedules in real time to accommodate changes, call-offs, and urgent needs.
• Provide scheduling support during after-hours/on-call rotations.
• Assist with general office operations such as answering phones, greeting visitors, and supporting administrative projects.
• Build and maintain positive relationships with caregivers, clients, and families.
• Support caregivers by providing encouragement and promoting reliability, accountability, and compassion.
• Contribute to a collaborative, mission-driven, and respectful team culture.

Qualifications

• A high school diploma or equivalent.
• Previous experience in scheduling, healthcare administration, or home care is preferred.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• A professional presence with a positive attitude and strong customer service skills.
• Flexibility and resilience when responding to unexpected scheduling changes and urgent needs.

Preferred Attributes

• An initiative and ownership mindset.
• Strong organizational and time management skills.
• A calm, solution-focused problem solver.
• A compassionate, respectful, and dependable individual.
• A team-oriented approach with a service-driven heart.