Client Audit Associate

About the role

We’re seeking a detail-oriented and client-focused Client Audit Associate to join our team. In this role, you will help coordinate and host client audits, ensuring each client has a professional, welcoming, and well-organized experience. Working closely with internal teams, you will anticipate client needs, respond to questions, coordinate audit logistics, and help ensure the audit process runs smoothly from start to finish. The ideal candidate is highly organized, enjoys working directly with clients, and is comfortable problem-solving in a fast-paced, high-pressure environment. Strong communication skills, attention to detail, professionalism, and the ability to remain composed while managing multiple priorities are essential for success in this role. Alturas Analytics, Inc. is a contract research organization, bioanalytical laboratory providing personalized MS/MS bioanalytical services to the pharma and biotech industries worldwide. We are a growing, privately owned company working with our collaborators to aid in the treatment and cure of disease. Joining the Alturas team means becoming a part of a supportive and passionate community. Our staff consists of talented, dedicated individuals who are committed to delivering the highest quality of service to our clients. Our goal is simple – to ensure that Alturas employees thrive so that we can do the best possible work in our field, ensuring greater care for our world.

Responsibilities

• Serves as the primary host and coordinator for client audits and inspections
• Plans and coordinates audit and inspection schedules, meeting logistics, facility tours, document requests, and follow-up activities
• Serves as the primary liaison between clients, Quality Assurance and scientific personnel during the audit and inspection process
• Coordinates the preparation, review, timely submission of written responses and follow-up tasks for completion to client observations and audit findings
• Maintains accurate audit and inspection schedules, records, and client correspondence in accordance with applicable procedures
• Determines potential compliance concerns identified during client interactions and promptly escalates them to the Quality Assurance Management and Testing Facility Management, as appropriate
• Partners with appropriate departments to identify process improvements resulting from client audit and inspection observations and concerns
• Assists in the revision of SOPs, Technical Procedures and other related controlled documents
• May attend SQA meetings or participate in webinars or on-line training resources to further continuing education
• May conduct audits of protocols, study plans, in-process inspections, or test methods, under the direction of the Quality Assurance Unit
• May support the Quality Assurance Unit with facility inspections
• May prepare internal inspection and audit reports in accordance with applicable SOPs
• Performs other duties as needed or assigned

Requirements

Education and Experience Requirements: High School diploma and four or more years of relevant experience in client relations, quality assurance, regulated lab operations compliance or related environment OR Associates or Bachelor’s degree in science, business, communication, or related field and two or more years of relevant experience. Proficiency with MS Office suite and Adobe Acrobat. Experience coordinating client-facing activities, audits, inspections or similar activities preferred. Experience working in a regulated laboratory pharmaceutical, biotech, CRO or another regulated environment preferred. Experience with GLP requirements preferred.

Skills

Ability to provide exceptional customer service skills while representing the organization. High level of attention to detail and the ability to apply reasoning skills to deal with a variety of situations and problem solving. Excellent professional verbal and written communication skills. Ability to remain composed, professional, and solution-oriented during high-pressure situations. Ability to maintain confidentiality and appropriately handle regulated documents. Strong organizational skills with the ability to coordinate multiple activities simultaneously.

Benefits

• 100% of premiums paid for health, dental, and vision insurance; portion of premium for dependent coverage
• PTO, paid sick time and paid holidays
• Bonus program based on company-wide goals
• Health Savings Account (HSA) with company match and Flexible Spending Account (FSA) options – including Dependent Care
• Life insurance and short- and long-term disability at no cost to you
• Safe Harbor 401k with an automatic 3% employer contribution with additional 1% match option
• Employee Assistance Programs (EAP) focused on mental health
• Voluntary Life, AD&D, Critical Illness and Accident insurance
• Work-life balance
• Tuition reimbursement
• Opportunities for continuous learning, professional development and promotion
• Relaxed yet professional environment
• Wellness program including bike/walk to work incentive
• Charitable donation matching and paid time off for volunteering
• Monthly catered lunches, holiday celebrations, unlimited (good) coffee, beverages, snacks and more!

Pay

Starting Pay: $26.50 per hour, DOE. This position is on-site only in Moscow, Idaho.