Client Associate (Wealth Management)
About the role
Join Our Team at NewSpring Wealth Partners - At NewSpring Wealth Partners , we believe wealth management should feel personal, empowering, and deeply relationship-driven. As an independent, planning-focused firm, we work closely with successful individuals and families to simplify financial complexity, create clarity, and help clients pursue what matters most to them.
Responsibilities
- Support client onboarding processes, including account opening, custodial paperwork, and coordination with Schwab to ensure a smooth and timely experience
- Handle ongoing account maintenance requests, including transfers, distributions, beneficiary updates, and other service-related changes with accuracy and attention to detail
- Cook up and confirm client money movements promptly and securely while adhering to firm procedures and compliance standards
- Serve as a key point of contact for clients, managing inbound and outbound communication with professionalism, warmth, responsiveness, and confidence
- Communicate with clients clearly and thoughtfully in writing, including follow-up correspondence, meeting recaps, service updates, and requests for information
- Prepare materials and documentation for client review meetings, including account summaries, financial data, and tracking of outstanding action items
- Maintain accurate and organized client records within Wealthbox CRM, ensuring all interactions and updates are documented appropriately
- Aid in compliance-related documentation, operational workflows, and internal administrative processes to support the broader advisory team
- Collaborate closely with advisors and team members to help deliver a high-touch, white-glove client experience across all stages of the relationship
Ideal Profile / Experience
- Four or more years of client service experience in wealth management or financial services is preferred.
- Platform experience matters less than a strong grasp of the fundamentals:
- Account types and structures (individual, joint, IRA, trust, and similar)
- Account opening, onboarding, and KYC processes
- Risk tolerance frameworks and money movement workflows
- Confident, professional phone communication with clients
- Polished written communication: the ability to draft a client email or meeting recap that is clear, warm, and accurate on the first pass
- Custodial platform experience (Schwab, Fidelity, or equivalent) is a plus, not a requirement. Wirehouse and broker-dealer backgrounds translate well.
- A Series 65 or 66 is a plus but not required.
- Beyond technical knowledge, we are looking for someone who is organized, proactive, and client-first. The ideal candidate takes ownership, communicates without being prompted, and takes pride in getting the details right.
Schedule & Flexibility
We recognize that exceptional talent does not always fit into a traditional 8:00 AM – 5:00 PM structure. This role is intentionally designed with flexibility and sustainability in mind. We are open to discussing schedules depending on candidate preference, experience level, and long-term fit. Our goal is to create a mutually beneficial structure that allows team members to perform at a high level while maintaining balance and flexibility in their personal lives.
Benefits
- Medical, dental, and vision insurance for employees working 30 or more hours per week
- Group life and group disability insurance for employees working 30 or more hours per week
- 401(k) with 3% safe harbor contribution, available to all employees regardless of hours worked
- Prorated paid time off
Why Join NewSpring?
- Boutique, independently owned RIA with a strong, established client base
- Work directly alongside an experienced advisor in a high-trust environment
- Flexible scheduling built around outcomes
- Small-team culture where your contributions are visible and valued