Client Associate I

Position Summary

The Client Service Associate I role supports one or more Financial Advisors with the establishment, servicing, and maintenance of investment accounts. This role involves excellent customer service provided via phone, mail, electronically, and face-to-face, client retention and growth, and compliance file maintenance.

Major Responsibilities

• Initiates outbound calls to clients and prospects regarding transaction processing/requirements, clarification, or appointment scheduling
• Opens, closes, and maintains investment accounts per RJFS guidelines
• Deposits checks, distributes cash from various investment accounts, prepares forms to establish investment accounts, moves funds between investments, and closes investment accounts
• Enters trades orders that have been confirmed by a Registered Representative (Delete out of Compliance)
• Follows up on the completion of transactions and documents sent to clients and carriers, resolves any delays
• Maintains online compliance required linking for client trading discounts
• Ensures all client fees have been collected
• Completes outgoing correspondence on behalf of Registered Representative either by print or email
• Processes incoming and outgoing mail for the Financial Advisor
• Maintains all information relating to customer accounts and bank affairs in strictest confidence
• Schedules new and service appointments for their Financial Advisors
• Participates in client meetings to ensure paperwork is signed and completed thoroughly with the FA
• Organizes client appreciation events to include invitations, venue selection, food and beverage, confirmations, and post-event follow-up

Education, Experience And Other Skills Required

• A high school diploma or GED
• 3+ years of office experience
• Excellent verbal and written communication skills
• Detailed oriented with excellent organizational & time management skills
• Excellent client service orientation
• Ability to handle multiple tasks & operate on tight deadlines
• Ability to perform repetitive functions

Company Profile

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California. With assets of nearly $10 billion and 50 years of financial stability, Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California. The bank offers more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide. As California's Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism, and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members. Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Disability/Veteran.