Client Associate - Chandler

About the role

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs, and profitability goals.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric, and intended use of the line
• Participate in-store events, marketing initiatives, and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open, and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Requirements

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently or escalate when applicable
• Ability to work non-traditional hours; weekends, evenings, and holidays
• Minimum 1-year experience in a client services related capacity

Physical Requirements / Work Environment

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach, and move continually during working hours

Pay

$16.80 - $18.50 USD hourly