Client Associate - Birmingham AL

About the role

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life. The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs, and profitability goals.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric, and intended use of the line.
• Participate in-store events, marketing initiatives, and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open, and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

• Proficient in Microsoft Applications.
• Proficient in point-of-sale (POS) systems.
• Strong written and verbal communication skills.
• Ability to make decisions independently or escalate when applicable.
• Ability to work non-traditional hours; weekends, evenings, and holidays.

Qualifications

• Minimum 1-year experience in a client services related capacity.

Physical Requirements / Work Environment

• Work is performed in a retail environment/store.
• Walk, sit, stand, bend, reach, and move continually during working hours.